Frequently Asked Questions When Hiring a VA

We offer a wide range of virtual assistant and outsourcing services, including administrative assistance, customer service support, marketing assistance, research tasks and more. Our experienced team is well-equipped to handle any task you may need help with!

Getting started with our agency is easy! Simply contact us via phone or email (info@virtuaforcestaffing.com) or fill out this questionnaire,  we'll be more than happy to discuss your needs and provide you with a quote for the services you require. We will then work together to assemble a team of virtual assistants that best fits your needs.

We understand that time is of the essence, so we strive to complete all setup tasks in an efficient manner. In most cases, we can have your team up and running within a few days after receiving your initial request.  

That's OK, it depends on your business needs. Most start ups and small businesses do not need a team of virtual employees.

Our agency only hires experienced and highly-skilled virtual assistants who meet our strict criteria and standards. We thoroughly vet each candidate before onboarding them to ensure they are qualified and ready to provide superior customer service.

We do the following steps to ensure that our virtual assistants have the required experience in these areas:

1. Resume and Work Samples: Our virtual assistants undergo a thorough screening process, and we require them to submit their resumes and work samples. We assess their relevant experience and skills in listing coordination, marketing management, customer service, and administrative support to ensure that they meet our quality standards.

2. Interviews: We conduct interviews with our virtual assistants to gauge their knowledge and expertise in these areas. Our team of experts asks relevant questions to assess their competency in handling tasks related to listing coordination, marketing management, customer service, and administrative support.

3. References: We verify the references provided by our virtual assistants to ensure that their past work experience aligns with their claims. This step helps us to determine their expertise and competence in the relevant areas.

4. Trial Tasks: We provide our virtual assistants with a trial task or project to assess their performance in real-time. This approach helps us to evaluate their ability to handle tasks related to listing coordination, marketing management, customer service, and administrative support and determine whether they are a good fit for your business.

We believe that by taking these steps, we can ensure that our virtual assistants have the required experience and skills to handle their assigned tasks effectively. We are confident that our team of virtual assistants can provide you with the support you need to achieve your business objectives.

Our team is dedicated to providing excellent customer service at all times. We strive to ensure that each client's experience is tailored to their specific needs and requests, enabling them to get the most out of our services. 

We understand the importance of timezone compatibility when it comes to finding a Virtual Assistant. That's why we offer Virtual Assistants who can work within your preferred hours and in any country. All you have to do is let us know what your ideal working hours are and our team will help you find the perfect Virtual Assistant for your needs. Rest assured that you'll always have a Virtual Assistant on hand to help with any task quickly and efficiently. 

At Virtuaforce, we understand the importance of a growing business needing more help. That's why our services are designed to accommodate any number of new virtual employees you seek. No matter how many tasks you need assistance with, we can quickly recruit and provide qualified staff to become part of your team. We pride ourselves on being able to meet the needs of businesses small and large, whether you need one employee or a hundred. Our team is dedicated to making sure your business has the resources it needs to succeed. With our virtual employees on board, you'll have more time to focus on what matters most - growing your business. 

If you decide to change your Virtual Assistant for any reason, don't hesitate to contact us right away. We are committed to helping you find a suitable replacement in the shortest amount of time. As part of our service, we offer two options:

1. You can continue working with your existing Virtual Assistant until a new one is found.

2. You can stop work with your Virtual Assistant immediately and wait for a suitable replacement (the payment for the time worked will be paused until the new Virtual Assistant starts working). Alternatively, you can take advantage of one of our temporary covers to complete the task while we search for a new Virtual Assistant.

Either way, we assure you that we will provide a solution as quickly and efficiently as possible.  Let us know what works best for you and we'll take care of the rest.

At Virtuaforce, we believe in offering our clients the best possible experience. That's why we use Asana as our primary Project Management Tool – and also provide free guidance on how you can make the most of it.

If you prefer an alternative tool, that is totally fine with us; however, please note that any additional costs associated with it will be borne by you. We are happy to use your preferred choice of tool, and will make sure you have all the help you need along the way.

Of course! We take customer privacy and data security seriously, so all of our virtual assistant teams are held to the highest standards for protecting customer data. All Virtual Assistants are asked to sign a Non-Disclosure Agreement. An NDA or non-disclosure agreement is a binding contract between two or more parties that prevents sensitive information from being shared with others. 

Yes! We are dedicated to providing the best possible customer service and satisfaction is our top priority. If you ever have any issues or concerns, we will work with you to resolve them as quickly as possible.

We understand that it is essential for our clients to stay informed of the work being done by their Virtual Assistants. This is why we require all our VAs to deliver a daily work report outlining the tasks completed and any issues encountered in the course of their job.

In order to ensure we maintain an atmosphere of trust between us, we promote a focus on performance rather than time tracking unless otherwise specified. We want our clients to be able to assess the quality of work being done and not just base it on how much time has been dedicated to a task.

We are committed to providing the highest standard of service and value transparency in the work that all our Virtual Assistants deliver. Our daily work report is our way of ensuring a strong client-VA relationship.

Your Virtual Assistant is obligated to alert you via email at least a week before the planned leave date. Additionally, in situations where unpaid leave is requested, they must provide you with an alternate work schedule that allows for any missed hours to be made up. This will take place prior to commencing the leave. 

If you find yourself in a situation where your Virtual Assistant falls ill and can't continue an urgent task, there's no need to worry. You can simply ask for a temporary replacement to take over the job or arrange for your Virtual Assistant to make up the day of work on an alternate day. This way, you can be sure that your important tasks are completed without any delays. 

In the event of any unexpected disruptions in work such as power outages, family emergencies, or internet issues, our Virtual Assistant will notify management and you immediately. If there was a critical task underway for you, we shall swiftly allocate another Virtual Assistant to complete it. 

The cost of our services is based upon the specific tasks and type of assistance you require, so we recommend contacting us for an accurate quote. We are committed to providing high-quality services at reasonable prices, so don't hesitate to reach out!

We may occasionally offer promotional discounts or special offers, so be sure to check our website for updates and more information! Additionally, we are always open to discussing custom packages and deals that work best for your needs.

If you're not happy with our services and feel that we haven't met the project deliverables as per the proposal, don't worry - we have a refund policy in place. In cases where the initial project has been rejected, we offer a full refund. In other circumstances, depending on the amount of work already done and the amount of time spent on it, we may offer a partial refund. 

When it comes to refunds, there are generally three categories: full refund, partial refund and no refund.

A full refund is typically provided when the project has not been accepted and no work has been done yet. This process usually takes around 180 days to complete.

Partial refunds may be given if some of the projects have already been completed. The amount of the refund will depend on how much work has already been done.

No refunds are offered after the project has been completed and uploaded to the server. In this case, no money will be returned.

Whatever the case, our customer service team will work with you to find an agreeable solution. We are committed to making sure that all of our customers have a satisfactory experience. 

We accept payments via several methods including PayPal, Stripe, Etransfer (Canada), and direct bank transfers. Our invoicing process is detailed in your service agreement and tailored to your preferred payment frequency. Typically, payments are due within 5 days after invoicing. We primarily use Wave software for invoicing, but we can also accommodate invoicing through PayPal and other platforms upon request.

We are committed to providing the best possible customer service and experience, so don't hesitate to reach out with any questions or concerns! We will be more than happy to answer them and make sure you feel comfortable getting started with Virtuaforce Staffing!