I study how firms design and manage retail, service, and AI systems. My research examines how decisions about product offerings, pricing, and resource allocation interact with customer behavior, congestion, and uncertainty. I develop analytical models to understand these interactions and uncover principles that can guide better operational decisions.

My current work and interests include:

• LLM routing, model selection, and human–AI workflows

• Assortment planning, pricing, and inventory management

• Service operations and congestion

• Customer choice, search, and behavioral models

• Resale platforms and incentive design

I’m happy to exchange ideas with graduate students and researchers interested in related questions.

At GWU, I teach Operations Management at the undergraduate and MBA levels, as well as Revenue Management Analytics. I received my Ph.D. in Operations Management from Duke University’s Fuqua School of Business in 2023. Before that, I earned a B.S. in Materials Science and Engineering, with a minor in Business Administration, from Shanghai Jiao Tong University.