YOYO TimeSheet Support
Effective date: 2026-05-11
For support, contact ccjiao30@gmail.com.
Include This Information
- App name: YOYO TimeSheet
- Platform: iOS or Android
- App version and build number
- OS version and device model
- A short description of what you expected and what happened
Protect Your Business Data
Do not send confidential client names, project details, rates, amounts, invoice data, time entries, audit logs, exported reports, or backup files unless specifically requested and you are comfortable sharing them by email. Screenshots should hide sensitive information where possible.
Purchase Help
Purchases, renewals, cancellations, and refunds are managed by Apple App Store or Google Play. If a paid entitlement does not appear, confirm that you are signed in with the store account that made the purchase and use the app's restore or refresh purchase controls where available.
Backup Help
If you create an encrypted backup, keep the password safe. The developer cannot recover encrypted backup passwords.
日本語
サポートは ccjiao30@gmail.com までご連絡ください。アプリ名、プラットフォーム、アプリバージョン、OS バージョン、端末モデル、問題の概要を含めてください。機密性の高い顧客名、プロジェクト、単価、金額、請求、時間記録、監査ログ、レポート、バックアップは、必要でありメールで共有してよいと判断した場合を除き送信しないでください。
简体中文
如需支持，请联系 ccjiao30@gmail.com。请写明 App 名称、平台、App 版本、系统版本、设备型号和问题简述。除非我们明确需要且你愿意通过邮件分享，请不要发送敏感客户名、项目、费率、金额、账单、工时记录、审计日志、报表或备份。