Yiwei (Derek) Wang

Biography

I am an assistant professor at Zhejiang University, International Business School. My research uses empirical and analytical methods to study operations management problems in retail settings. My research has appeared in journals such as Manufacturing & Service Operations Management and Service Science. I currently serve as the Ad Hoc reviewer for Management Science, Operations Research, Journal of Operations Management, Omega, and Decision Analysis. My research interests include:

• Topics: Retail Operations Management, Generative and Agentic AI Deployment in Business Operations, E-Commerce Platform Operations.

• Methodologies: Causal Inference, Field Experiments, Applied Machine Learning, Economic Modeling.

Academic Positions

• Zhejiang University

  • Assistant Professor, International Business School, 2022–present

• Researcher, International Research Center for Data Science, 2023–present

Education

• Ph.D. in Management  University of California - Irvine, Paul Merage School of Business 

• B.S. in Industrial Engineering and Operations Research  University of California - Berkeley

Research & Publications

• Generative AI in Action: Field Experimental Evidence on Worker Performance in E-Commerce Customer Service Operations (with Xiao Ni, Tianjun Feng, Lauren Lu, Yitong Wang, and Congyi Zhou), major revision at Management Science. [SSRN] 

• Ship-Then-Shop as a Promotional Tool: Evidence from an Online Omnichannel Fashion Retailer  (with Lauren Lu), major revision at Management Science. [SSRN] 

• Does Customer Email Engagement Improve Profitability? Evidence from a Field Experiment in Subscription Service Retailing (with Lauren Lu and Pengcheng Shi), Manufacturing and Service Operations Management, 2022, 24(5):2703-2721.  [SSRN] [Journal]

• Product Design Enhancement for Fashion Retailing (with Vidyanand Choudhary and Shuya Yin), Service Science, 2023, 15(3):157-171. [SSRN] [Journal]

• Reproducibility in Management Science (Miloš Fišar, Ben Greiner, Christoph Huber, Elena Katok, Ali I. Ozkes, and the Management Science Reproducibility Collaboration), Management Science, 2023, 70(3):1343-1356. [SSRN] [Journal] *Note: member of the Management Science Reproducibility Collaboration

Conference Presentations

Generative AI in Action: Field Experimental Evidence on Worker Performance in E-Commerce Customer Service Operations

• POMS HK, 2025

Ship-Then-Shop as a Promotional Tool: Evidence from an Online Omnichannel Fashion Retailer

• POMS, 2021, 2023

• POMS HK, 2024

• ISMS Marketing Science Conference, 2024 

• INFORMS, 2020, 2024 

Does Customer Email Engagement Improve Profitability? Evidence from a Field Experiment in Subscription Service Retailing

• Santa Clara University, 2021

• University of San Diego, 2021

• Chinese University of Hong Kong – Shenzhen, 2021

• University of Science and Technology of China, 2021 

• Shanghai University of Finance and Economics, 2021 

• Zhejiang University, 2021, 2023

• University of Waterloo, 2022

• CSAMSE Annual Meeting, 2022

• INFORMS Annual Meeting, 2020, 2021

• POMS Annual Meeting, 2021

• POMS China, 2022

Product Design Enhancement for Fashion Retailing

• INFORMS Annual Meeting, 2016, 2017

• CSAMSE Annual Meeting, 2016, 2018

• SoCal OR/OM Day, 2019

Teaching Experience

Instructor

Zhejiang University, International Business School (ZIBS):

• Operations Management - iMBA

• Business Analytics - iMBA

• Operations Management - GCM (undergraduate) 

• Supply Chain Data Analysis - iMDS (international Master of Data Science)

Graduate Student Instructor

UC Irvine, Paul Merage School of Business

• Business Analytics - Undergraduate, MBA, EMBA 

• Operations Management - Undergraduate, MBA

• Introduction to Business and Management - Undergraduate 

• Supply Chain Management - Undergraduate 

Student Mentorship

• Junjie Li, (Ph.D. student, Zhejiang University), 2029

• Xiao Ni, (Ph.D. student, Fudan University), 2026 

• Chuan Zhu, (Ph.D. student, Fudan University), 2025 

• Yilin Wang, (Master of Data Science, Zhejiang University), 2027

• Huanbiao Zhang, (Master of Data Science, Zhejiang University), 2026

• Yuyang Ding (iMBA, Zhejiang University), 2025

• Marko Taskovic, (MCS, Zhejiang Unversity), 2025

• Milos Jevtic, (MCS, Zhejiang University), 2025

• Piyathida Silapachai, (MCS, Zhejiang University), 2025

• Sawichaya Teeranuwat, (MCS, Zhejiang University), 2025

• Erika, Piras (MCS, Zhejiang Unversity), 2024

• Changjiang Zheng (iMBA, Zhejiang University), 2024

• Yuling Zhou (iMBA, Zhejiang University), 2024

• Xinliang Shi (iMBA, Zhejiang University), 2024

Academic Services

• Referee, Management Science, Operations Research, Journal of Operations Management, Omega, Decision Analysis

• Session Chair, POMS Annual Meeting 2020, 2021, 2023

• Session Chair, INFORMS Annual Meeting 2020, 2021, 2024

• Session Chair, CSAMSE Annual Meeting 2022

• Session Chair, ISMS Marketing Science Annual Meeting 2024

Awards and Honors

• Doctoral Student Fellowship, UC Irvine

• Beta Gamma Sigma Honor Society                        

• Alpha Pi Mu Honors Society, Berkeley Chapter