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My PhD student Ni Xiao (Fudan University) won the 2026 POMS College of Service Science Student Paper Competition.
Paper: Generative AI in action: Field experimental evidence from Alibaba’s customer service operations.
Hosting the ZIBS Leadership Forum
2023 Business Analytics Class (iMBA)
2022 Operations Management (undergraduate)
2024 Dissertation Defense (iMBA)
2023 Dartmouth China GIX Program
Beautiful International Campus of Zhejiang University
Beautiful International Campus of Zhejiang University
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