We provide two easy ways to delete your account and associated personal data: directly within the app or online via email.
If you have the Yinmo App installed on your iOS or Android device, you can permanently delete your account directly from your settings:
Sign in to your account inside the Yinmo App (as a Car Owner or Repair Shop Owner).
Open your Profile / Menu:
Repair Shop Owners: Tap the profile icon or swipe from the left to open the navigation drawer.
Car Owners: Tap the Profile tab in the bottom navigation bar.
Select "Delete Account":
Scroll to the bottom of the profile options and tap the red Delete Account option with the trash icon.
Confirm Deletion:
A confirmation dialog will ask: "Are you sure you want to delete your account?"
Tap Yes to confirm. Your session will be cleared immediately, and your account will be queued for permanent deletion.
If you no longer have access to the YinMo App or have uninstalled it from your device, you can request permanent deletion of your account and data online:
Send an Email to Support: support@yinmoapp.com
Required Details in Your Request:
Registered Email Address of your YinMo account
Account Role (Car Owner or Repair Shop Owner)
Registered Phone Number (optional, for verification)
Processing Time: Web/email account deletion requests are verified and processed within 7 business days.
In compliance with Google Play and Apple privacy guidelines, the table below outlines exactly what data is deleted upon account deletion and what data is temporarily retained for legal compliance:
Personal Profile & Credentials
(Full name, email, phone number, profile photo, password hashes)
Deleted Immediately
Permanently deleted from active user databases immediately upon confirmation.
Vehicle Photos & Damage Analyses
(Uploaded photos, AI damage estimates, insurance claim inputs)
Deleted within 30 Days
Purged from active servers and cloud object storage within 30 days.
Chat & Communication History
(In-app messages between car owners and repair shops)
Deleted / Anonymized within 30 Days
Removed from active message queues or permanently unlinked from user identifiers within 30 days.
Completed Bookings & Financial Records
(Past repair invoices, labor rate records, completed transaction summaries)
WARNING
Irreversible Action Deleting your Yinmo account is permanent and cannot be undone. Once deleted, you will lose access to all your past estimates, active repair bookings, subscription benefits, and chat records.
NOTE
Active Subscriptions If you have an active recurring subscription via Apple App Store (In-App Purchase) or Google Play Store, deleting your Yinmo account does not automatically cancel your subscription billing with Apple or Google. Please cancel your subscription directly through your device's Apple ID or Google Play Account settings to prevent future charges.
Support & Inquiries: info@yinmoapp.com, support@yinmoapp.com
Contact Phone Number: (510) 365 - 5590