Front Office Operations & Management

1. Introduction to Hospitality Industry

2. Classification of Hotels

3. Front Office Organisation

4. Types of Rooms

5. Tariff Structure and Plans

6. Check-Out Procedure

7. Billing methods and settlement: Modes of bill payment

8. Night Auditing

9. Qualities of Front Office Employees and Handling guest complaints

10. Tele communications

11. Yield Management and forecasting

12. Property Management System

13. Human Resource Management

14. Customer Relationship Management

15. Hotel Sales

16. Technology and Front Office

17. Concierge

18. Front Office Budgeting

19. Hospitality Products and Services

20. Hospitality Distribution Channel

21. Travel Formalities and Regulations

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