Contact H2 Studio
For help with Word Editor, email h2.tech.helper@gmail.com.
Please include your device model, iOS version, app version, the feature involved, the exact error and steps to reproduce it. A screenshot with private information removed can help. Do not send passwords, full payment details or confidential documents.
Premium purchases and restore
Monthly and yearly Premium plans are offered in the app. The price, currency, billing period and any offer displayed by the App Store at purchase apply. Subscriptions renew automatically unless cancelled through Apple.
If you already purchased Premium, use the same Apple Account and choose Restore Purchases in Word Editor Settings or on the Premium screen. An internet connection is required. If access is missing, email us the issue and the purchase date; do not send payment card details.
Cancel or request a refund
To manage or cancel an iOS subscription, open iPhone Settings → your name → Subscriptions → Word Editor. Deleting the app does not cancel a subscription. Apple’s cancellation instructions.
For an App Store refund request, visit reportaproblem.apple.com. Apple decides refund eligibility. Apple’s refund guidance.
Documents, conversion and scanning
Imported documents are kept in the app’s local library. Online conversion, PDF processing and server OCR require an internet connection and upload the selected files for processing. If an operation fails, check the connection and supported format, then retry. Keep your original file until you have checked the exported result.
If scanning is unavailable, check camera permission in iPhone Settings. Physical camera scanning requires a device with a camera. Deleted library files can be restored from Trash until permanently removed. Export important files before uninstalling the app.
Advertising and privacy
Free users may see ads; an active Premium entitlement removes in-app ads. Where available, Advertising privacy options in Settings lets you review consent. iOS tracking permissions can also be changed in system settings. For access or deletion requests about data processed by our service, email h2.tech.helper@gmail.com with enough information to locate the request.
Hỗ trợ bằng tiếng Việt
Nhà phát triển: H2 Studio. Email hỗ trợ: h2.tech.helper@gmail.com.
Khi báo lỗi, gửi phiên bản app/iOS, tên thiết bị, thao tác gây lỗi và ảnh chụp đã che thông tin riêng tư. Đã mua Premium nhưng chưa mở khoá: dùng đúng Apple Account rồi chọn Khôi phục giao dịch trong Cài đặt hoặc màn Premium. Huỷ gia hạn tại Cài đặt iPhone → tên của bạn → Đăng ký → Word Editor. Xoá app không huỷ đăng ký. Yêu cầu hoàn tiền do Apple xét duyệt tại reportaproblem.apple.com.
Last updated: 28 October 2026 · H2 Studio