Privacy Policy 

1. Information We Collect

We may collect the following types of personal information when you engage with us:

• Name

• Phone number

• Email address

• Residential or job site address

• Details of services requested

• Payment information (if applicable)

• Any additional information you voluntarily provide through email, phone, or online forms

We do not collect sensitive information (such as health or biometric data) unless required by law or with your consent.

2. How We Collect Your Information

We collect personal information in the following ways:

• When you contact us via phone, email, or through our website contact form

• When you request a quote or book a service

• Through job completion documentation or service agreements

• When you interact with us on social media or online platforms

We may also collect data via cookies and analytics tools when you visit our website to help us improve your browsing experience (see Section 6).

3. How We Use Your Information

We use your information for the following purposes:

• To provide and deliver tree services in Canberra, including quoting, scheduling, and completing jobs

• To communicate with you about your inquiry or service

• To manage payments and invoicing

• To send service-related updates or notifications

• To comply with legal obligations and industry standards

• To improve our services, website, and customer experience

We will never sell or rent your personal information to third parties.

4. Disclosure of Information

We may disclose your information to third parties only when necessary, including:

• To subcontractors or team members assisting in the delivery of services

• To third-party platforms used for invoicing, scheduling, or payment processing

• To government authorities or local councils (e.g., for tree removal permits or compliance)

• Where required by law or in response to a legal request

All third-party partners are expected to comply with the Privacy Act and protect your information.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. Measures include:

• Secure password-protected systems

• Firewall and antivirus protection

• Limited access to staff on a need-to-know basis

• Secure storage or deletion of physical documents

However, no method of data transmission or storage is completely secure. You use our services at your own risk and are encouraged to contact us with any concerns.

6. Cookies and Website Analytics

Our website may use cookies to improve your browsing experience and collect anonymous data such as:

• Time and date of site visit

• Pages viewed

• Type of device/browser used

• General geographic location

This information is used to optimize our website performance and customer service. You can disable cookies in your browser settings if you prefer.

7. Accessing and Updating Your Information

You have the right to:

• Request access to personal information we hold about you

• Correct any inaccuracies or update your details

• Withdraw consent for marketing or communication at any time

To exercise your rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party sites or services (e.g., social media or payment gateways). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing your information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. The updated version will be posted on our website with the effective date. Continued use of our services signifies your acceptance of any changes.