Need help with Windy Route? You're in the right place.
Contact us: picnictubestudio@gmail.com
We try to reply within a few days. When reporting a bug, it helps a lot if you include your device model, OS version, and — if it happened during co-op — whether you were the host or the one who joined.
Frequently Asked Questions
I can't join my friend's game / the code isn't working
Make sure both players have an internet connection and are on the latest version of the app. Join codes are case-sensitive and expire after the host's session ends — ask your friend for a fresh code if it's been a while since they started hosting.
My progress (coins, cosmetics, best distance) disappeared after reinstalling
On Android, sign in with Google Play Games from the main menu before you lose your device — this backs up your progress to your Google account. On iOS, use the "Sign in with Apple" button on the main menu for the same protection. Without signing in, progress is only saved locally on that one device.
I don't see any ads / rewarded ads aren't giving me anything
Ads depend on your internet connection and regional ad availability, and may occasionally take a few seconds to load. If this keeps happening, try restarting the app or checking your connection.
How do I turn off personalized ads?
Go to Settings → Ad Preferences in-game. You'll still see ads, just not personalized to you.
I found a bug or the game crashed
Please email us at picnictubestudio@gmail.com with a short description of what happened and, if possible, what you were doing right before it happened. Screenshots help a lot.
I have a suggestion / feature request
We'd love to hear it — send it to picnictubestudio@gmail.com.
Data & Privacy
See our Privacy Policy: https://sites.google.com/view/windy-route-privacy-policy
Account & data deletion: https://sites.google.com/view/picnictubestudio-data-deletion