Wilson W. Lin

Welcome!

My name is Wilson Lin and I am an Assistant Professor in Information Systems & Analytics at the Santa Clara University Leavey School of Business. 

My research focuses on improving human interactions with humans, algorithms, and technologies to enable better outcomes. I use empirical and experimental methods to study such human-centric questions in healthcare management, human-algorithm interactions, and social impact management. 

I earned my PhD in Business Administration (Data Sciences and Operations) at the USC Marshall School of Business. Prior to my PhD, I earned a M.S. in Operations Research Engineering and B.S. in Industrial and Systems Engineering at the USC Viterbi School of Engineering.

Research

Research Interests: Healthcare Management, Nonprofit & Social Impact Operations, Empirical Operations, Behavioral Operations

Published Papers

1. Wilson Lin, Susan F. Lu, and Tianshu Sun (2023) Worker Experience and Donor Heterogeneity: The Impact of Charitable Workers on Donors’ Blood Donation Decisions. Manufacturing & Service Operations Management, 25(3):939-957. [.pdf] [onlineappx] [SSRN] [ResearchGate]

2. Sirisha Mohan, Wilson Lin, Francis Reyes Orozco, Jehni Robinson, and Anjali Mahoney (2022) Patient Perceptions of Video Visits in a Fee-for-Service Model. Journal of the American Board of Family Medicine, 35 (3) 497-506. [.pdf]

Selected Working Papers 

3. Wilson Lin, Song-Hee Kim, and Jordan Tong (2026) Revisiting the Cause of Algorithm Aversion: Algorithm Feedback Asymmetry in the Field and Lab  [SSRN]

4. Wilson Lin, Lauren X. Lu, Susan F. Lu (2026) Do Inspection Delays Lead to Quality Decline? Evidence from U.S. Nursing Homes [SSRN]

   • Media: McKnights Long-Term Care News, Center for Medicare Advocacy

5. Wilson Lin, Jianing Ding, Susan F. Lu, Karthik Kannan (2026) What Can Supply-Side Online User Generated Content Tell Us? Insights about Emergency Department Physicians’ Personality Traits and Patient Outcomes

6. Amber Xiaoyan Liu, Wilson Lin, Hussein El Hajj (2025) Enhancing Access to Mental Health Services on University Campuses: The Impact of Tragic Events [SSRN]

Teaching

At Santa Clara University (Instructor):

• Data Analytics/Science with Python, Undergraduate/Graduate: Fall 2022-2025

• Machine Learning, Undergraduate/Graduate: Winter 2023-2025 

• MS Industry Capstone Advisor: Winter/Spring 2024-2025

• Directed Reading (Applied Machine Learning): Fall 2023, Spring 2024

• Analytics Showdown (Datathon): Fall 2023 Coordinator (with Sauti East Africa), Fall 2025 Judge

DataCamp supports my analytics courses.

At the University of Southern California:

• Operations Management, Undergraduate: Fall 2020 (Teaching Assistant), Spring 2021 (Instructor), Spring 2022 (Guest Instructor)

• Engineering Honors Colloquium, Undergraduate: Spring 2016 (Student Moderator)

Selected Honors and Awards

• 2026 Google Higher Ed Faculty AI Fellow (North America)

• Management Science Meritorious Service Award, 2025, 2024

• Leavey School of Business Faculty Award (Scholarship and Teaching), 2024

• Miller Center for Social Entrepreneurship Faculty Grant

• Leavey Research Grants

• SCU AI Curricular Development Grant: Incorporating Generative AI into Data Science Courses 

• Pandemic-era Research Reboot Award

• Marshall Fellowship Recipient

• NAE Grand Challenges Scholar

• USC Discovery Scholar

• USC Provost’s Undergraduate Research Fellowship Recipient    

• Undergraduate Scholarships from Trojan Guild of Los Angeles, USC Alumni Club of the San Gabriel Valley, Gardner Bickford, Edison, Rose Hills Foundation

Selected Service

• Ad-hoc Journal Reviewer (45+ journal reviews across): 

  • Management Science

  • Manufacturing & Service Operations Management

  • Production and Operations Management

  • Service Science

  • Journal of American College Health

• Editorial Board Member, AI in Operations, Information Systems, and Marketing, Decision Sciences

• Program Committee Member, Conference on Information Systems and Technology (CIST - 2026, 2025, 2024, 2023)

• ISA Research Seminar Coordinator

• Faculty Advisor, Santa Clara University Student Chapter of INFORMS

Collaborations

I am always interested in collaborations to address interdisciplinary and high-impact problems. I have extensive experience working with healthcare institutions and data. Please reach out to me if you are interested.