For the road (draft, taken from the videos)

About work in general

• Deliver but don't do BS work
• Bad news travels first
• Ask for help - after helping yourself
• Fuck up, admit and fix it
• Speak up

Basic communication and slacking

• Office hello / soon bye / bye
• Be casual, relax
• Respond when asked
• ask precise (else iterations)
• respond precise
• State availability
• State vacation and absence
• Don’t disappear

Receiving and doing tasks

• Never start without a task (just convert)
• Ask for clarifications
• Ask for budget
• Leave comment when start or tag as WIP
• Leave comment when pause and update on delivery date
• Insist on dependencies
• Inform when estimate changes
• Reject tasks or suggest to reassign
• Update on progress and ETAs. Specially on problems.
• Deliver specifics with URLs
• Don’t complete. Tell to complete.

Assigning tasks

• Short titles with verb
• Set budget
• Explain output
• Record screencast where needed

Scheduling

• Calendly vs Timebridge

Estimate time/work

• Be conservative but be smart.
• Use estimate ranges
• Break down problems into smaller problems
• Get a second opinion.
• Suggest to spend time on it.
• Identify unkowns

Time tracking

• Remember that clients read your line items. Be specific, detailed and fair
• Track live, as you go! This is crucial!
• Make sure its right customer/project. Ask if you're not sure!
• Use the right task type - ask if you're not sure!
• Use verbs
• Be specific and be detailed
• Track fixing time as fixing
• Submit time sheets every Friday
• Participate in reviews

Working with files

• Never send files. Never. Always send gdocs
• When working with text use proper formatting
• Share them with the right people or use open sharing options

Learning

• We all like to learn. Of you don't you are at the wrong place :)
• Anything that you learn about InboundLabs (like this screencast) can be tracked (internal training)
• Anything that is customer specific research is tracked
• Don't track your fuck ups. We won't bill the client for it and you shouldn't bill us
• Anything you do to improve your professional skills is not tracked (HubSpot certifications, etc.)
• If you spend a lot learning (and actually learned something) ask to increase your rate.

Payments

• In most cases we are not your final customer. In some cases we are.
• We get paid and spend time and resources to get paid for everything
• Participate in making sure we get paid: quality of work, accuracy of tracking, approval of invoices
• Submit your payment requests on the first Monday of each month - see message on the #office channel each month