Assorted Tools | Services | ERPs
Assorted Tools | Services | ERPs
Product Label: Process design and accompanying ERP system
📍 Country Office Level 📍 Regional 📍 Global
At the core of our initiative lies a meticulously crafted product designed to align with the overarching high-level UNDP Data Strategy. This innovative solution serves as a localization response at the Country Office Level, reflecting our commitment to tailored, context-specific approaches. Developed in collaboration with UNDP's M&E division, our knowledge management system, accompanied by an online platform, represents a transformative leap in data utilization and management.
My Role: Creator and Product Designer
Recognizing critical knowledge management challenges within UNDP, I initiated and strategically led the design and development of an intuitive digital solution, fostering collaboration with key stakeholders. As the lead product manager and designer, I built and directed the team, secured funding, and ensured seamless communication, driving the project's success throughout its lifecycle.
Identified problems and how the Floating Structure goes about solving them:
1. Knowledge Sharing (Gatekeeping) and Change Resistance:
- Solution: The Floating Structure addresses challenges related to knowledge resistance and gatekeeping, which impede efficient knowledge and information utilization, leading to data quality concerns. The software establishes an overarching mechanism for seamless data flows and management. It acts as a whistleblower, alleviating the burden from employees within the challenging organizational culture. This strategic approach manages dynamics between country offices, the main office, and field offices, ensuring smoother knowledge dissemination while respecting organizational sensitivities.
2. Reporting Lags and Knowledge Utilization Barriers:
- Solution: The product tackles issues related to reporting lags and barriers in knowledge utilization by creating a centralized hub for all UNDP data and knowledge products. It provides a platform for collaborative conversations with all stakeholders simultaneously, streamlining information flow and fostering efficient communication across the organization.
Key Features:
- Knowledge Management System:
Crafted to align with UNDP's Data Strategy, our product introduces a groundbreaking knowledge management system, accompanied by an online platform. This represents a transformative leap in data utilization and management.
- Seamless Integration:
Our ultimate vision is to integrate the product with the UNDP-adopted Quantum cloud-based ERP system, enhancing the organization's overall data infrastructure.
- Real-world Testing and Validation:
A rigorous 9-month pilot in Sudan underscores our dedication to real-world testing. The success of this pilot marks a significant milestone, setting the stage for broader implementation and impact.
Communications and Outreach:
- Delivered over 10 public addresses to UNDP global networks and partners through multiple community of practice meetings.
- Over 30 presentations, discussion sessions, and participatory design and alignment workshops with internal stakeholders and field offices.
Origami Wep App's Landing Page
Origami Mobile App
Product Label: ERP Software for resource optimization and decision making support
(SaaS)
📍 Country Office Level (National)
Central to UNDP is a robust knowledge management strategy, this end-to-end solution is designed to address delivery challenges and optimize resource utilization and productivity. Developed with both a mobile and web app, seamlessly integrated into Quantum, this solution has become a cornerstone for the Exploration team since its inception in 2020 by the UNDP Accelerator Lab Sudan.
My Role: Creator and Product Designer
In the combined role of lead product designer and project manager, I strategically identified challenges and led the development and validation of the digital solution, collaborating closely with stakeholders. I further managed fund mobilization, team recruitment, and budget oversight, ensuring a cohesive product lifecycle. My hands-on approach to scaling and testing yielded a resilient and adaptable solution, effectively meeting expectations across diverse scenarios.
Problem statement: Declining Funds and Increased Competition for Resources in the Development Field
- Origami Structure Solution: The Origami Structure addresses the challenges posed by declining funds in the development field, intensified by various global political and economic events. In a landscape where available funds are increasingly competitive, efficient resource mobilization becomes paramount. This product leverages existing data from finance, HR, and project management to optimize resource utilization—both human and financial. The Origami Structure aids managers in identifying talent within large organization, facilitating cost-sharing and cross-sharing of talent, services, and equipment to maximize efficiency and impact in the face of challenges and needs. It significantly cuts down operational costs and overheads, evidenced by a 30% cost reduction in the pilot trial. Moreover, in its first trial, it has increased overall and individual performance for employees by an average of 25%, enhancing overall delivery and job satisfaction. The Origami Structure stands as a transformative solution for resource optimization in the dynamic landscape of development work. Results and knowledge from the products deployment provides useful insights for fund mobilization.
Key Features:
- Robust Knowledge Management:
This product is tailored to enhance UNDP's knowledge management strategy, ensuring optimized resource utilization and productivity.
- Mobile and Web App Integration:
Developed with both mobile and web applications, the solution seamlessly integrates into Quantum, providing a versatile and accessible platform.
- Proven Success in Diverse Functional Areas:
A year-long pilot across various functional areas, from operations to programming, demonstrated the product's instrumental role in successfully delivering 17 projects.
- Adaptability and Efficacy:
Practical testing and real-world applications have underscored the product's adaptability and efficacy, making it a cornerstone for the Exploration team.
Impact:
- Partnerships:
Internal stakeholders.
- Mobile and Web App Integration:
Developed with both mobile and web applications, the solution seamlessly integrates into Quantum, providing a versatile and accessible platform.
- Proven Success in Diverse Functional Areas:
A year-long pilot across various functional areas, from operations to programming, demonstrated the product's instrumental role in successfully delivering 17 projects.
- Adaptability and Efficacy:
Practical testing and real-world applications have underscored the product's adaptability and efficacy, making it a cornerstone for the Exploration team.
Communications and Outreach:
- Delivered over 30 public addresses to UNDP global networks and partners through multiple seminars and community of practice meetings.
- Over 50 presentations, discussion sessions, testing sessions, and participatory design workshops were conducted with internal stakeholders, including operations and program teams at the country office and field offices.
Product Label: Digital solutions catalogue
In my capacity as a management consultant, I spearheaded a case for the Tadamon Poverty Alleviation joint initiative between UNDP and the Islamic Development Bank. My role involved performing an extensive situational analysis, addressing challenges, and ultimately creating, designing, and presenting a portfolio of digital solutions.
📍 Alt Fin Lab UNDP, Istanbul, Türkiye
Intervention Design Case
Product Label: Case Presentation (mock - up)
Link to War on Ukraine: Design for a Domestic Programmatic Response in Sweden
📍 Stockholm, Sweden