Why did you switch to digital cards?

Digital cards are an easy-to-use way of accessing your Zoo membership benefits. We made the decision to go to digital cards on June 1, 2021 due to a combination of wanting to be more environmentally sustainable, more fiscally responsible, and have a touchless entry system to keep guests and staff healthy. Read more about our decisions in our Blog here.

Why do my digital cards take 1-2 weeks to be emailed to me?

To make sure that we send you the right information the first time around, we check memberships multiple times through our system to make sure they are as correct as they can be (and be able to contact you if we see something amiss). This can take a bit of time though, so it may take a week or two after your purchase to receive the digital card.


Where Can I Download My Digital Card


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Will I get a new digital card every time I renew or change information?

No, so long as you have downloaded your card to your chosen app and have the updates and notifications turned on, your digital card will automatically update when you renew. Please note that this may take 1-2 weeks from the time of purchase.

Can I use any digital card app to store my digital cards?

Our digital cards are formatted to work with the Apple Wallet app for iPhones and Wallet Pass app for Android phones; these are the apps we recommend using. Users can also use the Google Pay app, but we cannot guarantee the same usability and features as with the Apple Wallet and Wallet Pass apps.

Digital cards will work on compatible iPhones (iPhone 6 or later and iOS 9 or later) and Android phones (Android 4.3 or later for Wallet Passes and Android 6 for GPay).

Can you send the digital card original download email to multiple emails?

No, we can only send one email to the email address listed on your membership record. Once you download the card to your wallet app, you can share it with the other named member on your membership or your babysitter.

I have a question about my membership benefits.

Please visit our website at ClevelandZooSociety.org/membership for more information on membership benefits. You can also contact us at info@ClevelandZooSociety.org

The Cleveland Zoological Society and Cleveland Metroparks Zoo share a joint mission: We create compelling experiences that connect people with wildlife and inspire personal responsibility for conserving the natural world.

Hey @MLee6 , Yes you can integrate your digital business card with HubSpot using Wave. Wave allows you to sync new contacts from your digital business card into HubSpot, removing any manual work. This integration makes it easy to transfer new leads into your CRM. We even wrote a blog about it.

That's an interesting question @MLee6! I've seen the HubSpot app scan hpysical cards and create contacts, but haven't seen anyone use digital cards. There's a HubSpot integration with Switchit (which you can see here), but I'm not sure that's what you're looking for.

Digital membership cards provide access to all of the same member benefits in a digital format, including free entry passes, Acorn Express Tram vouchers, and member gift vouchers. In-person discounts in The Arboretum Store and the Gingko Restaurant and Caf will be available by presenting your digital membership card.

Members may enter the Arboretum at any time during open hours on any day by showing their digital or current physical membership card at the gatehouse. Please note that $5 tickets for guests who accompany members will not be delivered to your digital membership card. Ticket confirmations will continue to be sent by email.

Digital membership cards are now available. Simple instructions for downloading a digital membership card will be emailed within five business days when a current member renews or when a new member joins. More information will be shared with current members when they receive their renewal notice before their membership is set to expire.

Not only are digital membership cards a greener option, they also deliver your member benefits sooner. Links to download your digital cards and vouchers are delivered to your email inbox within five business days time instead of waiting two to three weeks for printing and mailing.

*If your preferred web browser does not automatically redirect you to the Google Play Store to download the YourWallet app, download the YourWallet app directly from the Google Play Store before downloading your digital card.

Yes, current members may request a digital membership card ahead of renewing by calling the Membership Hotline at 630-719-2453, emailing membersmail@mortonarb.org, or stopping by the Member Services Desk. When leaving a voice mail or emailing your digital card request, please include your member ID number in your message for a quicker response time.

The backside of the digital membership cards provides access to other member benefits in a digital format, including extra guest passes, Acorn Express Tram vouchers, and member gift vouchers. The backside of your digital card also contains a link to reserve advance timed-entry tickets and other helpful links and contact information.

Save the email received at the start of your membership with the card and voucher download links. If you get a new phone or accidentally delete them from your digital wallet, use the links contained within the original email to add the cards on vouchers again.

All online, non-gift memberships will default to a digital membership card. You may request a physical card AFTER completing your online transaction by calling the Membership Hotline at 630-719-2453 or emailing membersmail@mortonarb.org. A link to an online physical card request form will also be included in the email containing digital card download links.

Beginning in June 2022, all mailed renewals will include a checkbox to select a digital or physical card. Please note that a valid email address must be included on the mailed response form for digital delivery of membership cards.

To convert your digital card to a general library card, visit a WCCLS library in person with appropriate identification; some libraries require a print application, which may be filled out at the library.loadQGeCARD(18)

Do you prefer a paper membership card? To further our conservation mission, we encourage you to explore our digital options! However, if you find that a paper membership card suits your needs best, please be sure to email [email protected] to request a paper membership card. Paper membership cards will only be printed upon request.

If you're a brand-new or renewing donor at the Friends Circle level or above, please allow up to two weeks for your digital card to arrive. If you'd like to visit before then, simply provide your donor ID to staff at the Academy's member entrance.

Please note: You may only share your digital membership card with the named cardholders or caregivers listed on your membership plan. Sharing your digital membership card with unauthorized users may result in suspension of your membership privileges.

There are several reasons! Not only are digital membership cards environmentally friendly, convenient, and practical, they help reduce overhead to ensure more of your membership dues support the museum you love.

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In alignment with our conservation efforts and as a part of our commitment to sustainable practices, the Zoo is excited to present a more convenient and eco-friendly way to deliver membership benefits to our members. 152ee80cbc

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