OUTSOURCING TASK FORCE 

OUTSOURCING TASK FORCE 

• Claims Processing:

Involves efficiently managing insurance claims from initial report clearance to final results.

Example: Opting for an external company's expertise to enhance the efficiency of claims processing.

• IT Infrastructure Maintenance:

Encompasses the safeguarding and upkeep of GEICO's IT infrastructure, covering servers, networks, and security systems.

Example: Outsourcing IT infrastructure management to a reputable service provider, ensuring high-quality performance.

• Customer Support Services:

Encompasses the effective management of consumer inquiries, addressing coverage-related questions, and promptly handling phone calls.

Example: Outsourcing customer support services to a specialized call center equipped with insurance knowledge, ensuring a dedicated and knowledgeable support team.

• Recommended Type of Outsourcing - Strategic Partnership:

Long-term Commitment: Reflects a sustained commitment between GEICO and the outsourcing partner, particularly suitable for critical functions.

Shared Goals and Objectives: Ensures alignment in goals, contributing directly to GEICO's business targets.

Risk Sharing: Mitigates potential risks collaboratively, smoothing out challenges and enhancing overall performance over time.

Integrated Operations: Involves a deep integration where the outsourcing partner becomes an extension of GEICO's organization, ensuring seamless collaboration based on mutual understanding of various business processes.

Suitable for Critical Functions: Ideal for vital strategies integral to GEICO's core business, such as claims processing and IT infrastructure management.