Withdrawal of Purchase (Right of Withdrawal)
In principle, the Right of Withdrawal is processed in accordance with Section 9 (Virtual Goods and Virtual Money) of the Terms of Service.
<Term of Service>
9. Virtual Goods and Virtual Money
Our Services may include fictional currencies such as coins, gold coins and points ("Virtual Money") and virtual items or services for use with our Services ("Virtual Goods"). You can buy Virtual Money from us for real money if you are a legal adult in your country of residence. If you are a legal adult in your country of residence, you may also be able to buy Virtual Goods for real money and/or other credits. You agree that you will only purchase Virtual Money and/or Virtual Goods from us or a third-party store used by us, and not from any third party. We reserve the right to charge fees for the right to access or use Virtual Money or Virtual Goods, and revise the perceived value or pricing for any Virtual Money or Virtual Goods. We may also decide to distribute Virtual Money or Virtual Goods without charge, in our sole discretion.
You do not own Virtual Goods or Virtual Money but instead you purchase a limited personal revocable license to use Virtual Goods or Virtual Money exclusively within the Services - any balance of Virtual Goods or Virtual Money does not reflect any cash or stored value. You have no other rights, title or ownership with respect to Virtual Money or Virtual Goods. YOU ACKNOWLEDGE AND AGREE THAT VIRTUAL MONEY OR VIRTUAL GOODS HAVE NO CASH VALUE AND CAN NEVER BE EXCHANGED FOR REAL MONEY, GOODS OR SERVICES FROM US OR ANYONE ELSE.
You agree that all sales of Virtual Money and Virtual Goods are final and that we will not refund any transaction once it has been made unless specifically required by the relevant laws and regulations. A license to use Virtual Goods or Virtual Money is granted immediately when your purchase is complete. The performance of our Services begins and completes promptly, and therefore your right of withdrawal is lost at this point.
We reserve the right to control, regulate, change or remove any Virtual Money or Virtual Goods in our sole discretion and without any liability to you.
We prohibit and do not recognize any purported transfers of Virtual Money or Virtual Goods effectuated outside of our Services, or the purported sale, gift or trade in the "real world" of anything that appears or originates in our Services, unless expressly authorized by us. Any such transfer or attempted transfer is prohibited and void, and may subject your Account to termination.
However, a request for withdrawal may be submitted only in the following cases:
If the item was not received due to an error during the purchase process.
If the "Virtual Goods and Virtual Money" remain unused and the request is made within 7 days of purchase.
To request a withdrawal, please contact our in-game Customer Support with the following information for review:
Order/Receipt Number from the respective platform (Google Play/App Store).
Screenshots of the purchase history.
In-game account information (Server, Character Name, etc.).