GLOW SPACE Support
Welcome to GLOW SPACE Support.
If you have a question, experience a problem, or would like to share feedback, please contact us at:
Email: onlyyuun@gmail.com
About GLOW SPACE
GLOW SPACE is a cozy decorating game where you build a little space music-box village inside a glass dome.
Rub the empty space to gather stardust, pop the drifting bubbles, and trade what you gather in your Collection for new shapes. Pick a dome, a background, and a tune, then close the glass and let it turn. Keep a moment as a photo whenever you like.
No account or login is required. The App is free to download, with optional one-time in-app purchases and advertisements. There are no subscriptions.
Frequently Asked Questions
How do I get new shapes?
Gather stardust and bubbles in your dome, then open the Collection and trade them for new shapes. Traded shapes go into your storage, and you can place them in your dome.
How do stars work?
Stars form over time, even while you are away. When your star storage is full, no more stars form until you gather them. Open the App and gather the sparkling stars in your dome.
My dome is full. What can I do?
A dome can hold a limited number of shapes. Press and hold a shape, then choose "Put in storage" to make room.
How do I take a photo of my dome?
Tap the camera icon. Your photo opens in the iOS share sheet, where you can save it to Photos or send it. If you choose to save it, iOS may ask for permission to add photos. GLOW SPACE only adds images and never reads your photo library.
What can I buy?
You can permanently unlock individual shapes and domes with optional in-app purchases. Each purchase is a one-time purchase. It is not a subscription and never renews. Prices are shown in the App as provided by the App Store for your region.
Many locked shapes and domes can also be opened for free by gathering enough items and watching a short ad.
How do I restore my purchases?
Open Settings and tap "Restore purchases." Purchases come back on the same Apple Account, including after reinstalling the App or on a new device.
Restoring brings back the shapes and domes you bought. It does not restore stars, collected items, or dome layouts, because game progress is stored only on your device.
Purchases are not shared through Family Sharing.
How do I request a refund?
Refunds for in-app purchases are handled by Apple. Please visit https://reportaproblem.apple.com and sign in with the Apple Account you used for the purchase.
What are temporary unlocks?
You can choose to watch an ad to use a locked item for a limited time:
• Watch an ad to use a shape in your dome for 30 minutes
• Watch an ad to open a concept or dome for 1 hour
• Watch 2 ads to open a concept or dome for 24 hours
Temporary unlocks are not purchases. When the time ends, access ends. Shapes placed for 30 minutes through an ad leave your dome when the time is up. You receive the reward only after the ad finishes.
Why do I see advertisements?
GLOW SPACE is supported by Google AdMob advertisements. A banner ad may appear at the bottom of the screen. Full-screen video ads appear only when you choose to watch one.
Why is an advertisement not loading?
Ads require an internet connection and may not always be available. Availability can vary depending on your region, network connection, device settings, and the advertising provider. If "Loading the ad..." stays on screen, please wait a moment and try again. All other features keep working without ads.
Why did the App ask for tracking permission?
GLOW SPACE may ask for permission through Apple's App Tracking Transparency framework when you first choose to watch an ad. It never asks on first launch.
You can allow or deny it. Denying does not limit any feature of the App. You can change your choice at any time in:
Settings → Privacy & Security → Tracking
How do notifications work?
If you turn on notifications, GLOW SPACE lets you know when your stars are full (at most once a day) and 5 minutes before a temporary item ends. Notifications are never sent at night.
You can turn them on or off in the App's Settings. If notifications do not appear, please allow GLOW SPACE in iPhone Settings → Notifications.
How can I change the language?
Open Settings, go to Language, and tap "Change language."
Why was my progress reset?
Your domes, collection, and settings are stored only on your device. They may be lost if you delete or reinstall the App, reset or replace your device, or experience a storage problem. GLOW SPACE does not provide account-based backup or synchronization. Progress may be recovered if you restore your iPhone from a backup (such as iCloud Backup) made while the App was installed.
Purchased shapes and domes can always be restored with "Restore purchases."
Sound or music is not playing
Please check:
• The music and sound options inside GLOW SPACE
• Your iPhone volume and silent mode
• Whether another app is playing audio
Then close and reopen the App.
The App is not responding correctly
Try the following:
• Close and reopen GLOW SPACE
• Make sure your iPhone is running a supported version of iOS
• Restart your iPhone
• Check the App Store for an update
If the problem continues, please contact us with the information below.
Reporting a Problem
When contacting support, please include:
• A short description of the problem
• The steps that caused the problem
• Your iPhone model
• Your iOS version
• Your GLOW SPACE app version
• The selected App language
• A screenshot or screen recording, if possible
For purchase problems, you may also include the date of purchase and the name of the item. Please do not send passwords, payment details, or other sensitive personal information.
Privacy Questions
For information about advertising, tracking permission, photos, notifications, and local data, please review the GLOW SPACE Privacy Policy.
For privacy-related questions or requests, contact:
onlyyuun@gmail.com
Contact
For technical support, purchase questions, bug reports, accessibility feedback, or general questions:
Email: onlyyuun@gmail.com