Frequently Asked Questions

Question: How does your pricing work exactly?

Answer: It is very straightforward, you pay $70/hr for labor with a 1 hour minimum. That's it! No extra fees are tacked on, and you are not charged the full estimate price if it takes less time than expected. Materials are billed at cost with NO MARKUP, though if they need to be purchased on the job you will be billed for the time it took to purchase them.

3 examples: 

Job A takes 45 minutes, no materials. You pay $70.00.

Job B takes 1.5 hours and a $4.98 part. You pay $70 + $35 + $4.98 = $109.98.

Job C takes 6 hours and $237.51 in parts. You pay $420 + $237.51 = $657.51

These charges will be reflected in your invoice so you can be certain that what you're paying for is a fair price! We do not discriminate as to the type of work performed, and as such, you do not have to pay more for one type of service as opposed to another of equal time.

Question: What if I need your service outside of your business hours?

Answer: We cannot guarantee that we will be available, but we will answer your calls or texts to inform you either way. if we are available, this will be regarded as Emergency Service. Emergency Services cost 50% more in labor, material costs are still billed at cost.

For example: 

If Job B were performed on a weekend or after normal hours, you would pay $105 (normal labor price) + $52.50 (+50% emergency markup before materials) + $4.98 (cost of materials) = $162.48 total invoice.

Question: What if you can't fix something?

Answer: We will call or text to inform you why we cannot fix your problem and how we would recommend you proceed. If we did not complete any work or use any materials, you will not be billed or receive an invoice.

Question: Do I have to pay for all of the time I have booked?

Answer: No! If your job takes less time than estimated, This frees us up to move on to the next job more quickly. As such, you only pay for the first hour or the time it actually took to complete.

Question: What methods of payment do you take? What are your due dates?

Answer: We have a Square card reader if you would like to pay by card, and you can pay by cash or check. If you would like to pay online at a later date, we can send you an invoice with a link to pay. The due date for invoices is 2 weeks from the time of completion.

Question: Do you take big projects like the ones listed on your previous projects?

Answer: Yes, if you have a bigger project just reach out and let us know what you need! We will get you a free estimate and a scheduling window.