"Thank you for choosing vst99. We want to ensure a transparent and fair experience regarding your digital purchases and downloads."
Download Issues: If you face any issues after making a payment, such as a broken download link, a deleted file, or if the file does not show up in your account, please contact our support team immediately.
Resolution First: In case of any technical or delivery issues, our primary priority is to troubleshoot and successfully provide you with the correct working file or link.
Refund Eligibility: If our technical support team is unable to provide or deliver the functional file to you within a reasonable timeframe, we will issue a full refund of your payment.
Digital Products: Due to the digital nature of software and VSTs, refunds will not be issued once a file has been successfully downloaded or installed on your system.
Processing Time: Approved refunds will be processed through the original method of payment (UPI, PayPal, or Cryptocurrency) and may take a few business days to reflect in your account depending on the gateway.