Help Lines

Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

• Suicidal thoughts or attempts

• Personal crisis

• Anxiety

• Depression

• Loneliness

• Abuse and trauma

• Stresses from work, family or society

• Self-help information for friends and family

Suicide Call Back Service Australia provides support for individuals who are feeling suicidal, worried about someone else, or have recently lost someone to suicide. They provide services for anyone who has been impacted by suicide in any way.

In conjunction with telephone support, Suicide Call Back Australia has an extensive amount of online resources for you to read to help understand suicide. These resources can help you with your own suicidal thoughts, assisting someone else, or coping with the loss of someone to suicide.

Kids Helpline helps younger members of society key into resources to support them through challenges and mental health issues.

Kids Helpline can help children and teenagers experiencing suicidal and self-harm thoughts. They also have a parents helpline to help caretakers support their children if they suspect they are experiencing suicidal thoughts.

Click HERE to go direct to the parent line services

Counselling ONLINE links you confidentially to a Drug and Alcohol specialist. You can access services via telephone, email, SMS or join a group chat to discuss alcohol and drugs addiction and misuse. The service is available 24/7 and is free of charge.

You can also complete assessments online to assess your drug and alcohol behaviour.

The Alcohol and Drug Foundation aims to prevent substance harm in Australia. It is a valuable resource in providing specific support services given your specific need (e.g. supporting family and friends, meth addiction, alcoholics anonymous etc.) or your location. Visit their website to search these resources.

This is not a 24/7 counselling support service, however can be contacted between 9:00am – 5:00pm weekdays for advice.

Family Drug Support helps families affected alcohol and other drugs. They support the families of substance users to set boundaries, cope with problematic behaviours, positively support the user, and seek shelter if the family home is no longer safe.

Relationships Australia provides a range of services to support families experiencing a range of issues including;

• Family dispute resolution (mediation)

• Family violence prevention

• Child contact services (providing safe/positive contact arrangements for children whose parents are separated)

• Rural and remote counselling for individuals living in these communities

• Aboriginal and Torres Strait Islander specific family support services

ReachOut provides free, confidential and professional support for your parenting. Their services help you develop an action plan to help your children through issues like bullying, anxiety and relationships.

They can also help parents support their children with peer pressure issues, cyber bullying and alcohol. They have a range of services and resources to help you effectively communicate with and support your child/teenager.

My Aged Care is a government service which provides support and resources for those caring for elderly parents. It has great information about the support services in your area to help you care for your loved one, and how to look after your own health when you are also taking on responsibility of looking after an elderly parent.

There are resources for all stages of elder care including assisting you care for someone at home and also in an aged care facility.

The National Debt Hotline is a free confidential service which provides financial counselling. Along with a helpline they also offer material to help with specific financial issues you may be facing.

Telephone services are available 9:00am – 4:30pm Monday to Friday.

The Salvation Army provides a range of resources and assistance around financial support. This includes online courses, webinars, coaching and tips. They also have an assistance line to listen and support you with immediate basic needs.

Are you in ACT, NSW or Queensland?

The emergency relief team is found at 1300 371 288. They can listen to issues and direct you to your nearest SalvosConnect community centre, where you can pick up your pre-approved help package.

Are you in the NT, SA, Tasmania, Victoria or WA?

Call or visit your nearest Salvos centre for assistance.

Moneysmart offers guidance for all Australians, whatever your situation, wherever you find yourself in life.

It uses simple tools, tips and calculators to help people of all ages, backgrounds and incomes to make informed decisions which lead to greater financial wellbeing.

The main areas Moneysmart can help include:

• Banking and budgeting

• Loans, credit and debt

• Investing and planning

• Super and retirement

• Insurance

• Moneysmart for teachers

QLife is a counselling, support and referral service for Australia's gay, lesbian, bi-sexual, trans-sexual and intersex community.

Qlife provides a place to talk about mental health, relationships, coming out, isolation, sexuality and any other concerns individuals in the LGBTQIA community may be having.

Services are available between 3:00pm and midnight.

Twenty10 provides support services for individuals identifying as LGBTIQA+.

These services extend beyond mental health with Twenty10 providing legal, medical, housing and inclusivity support.

Minus18 is an organisation leading change, building social inclusion, and advocating for an Australia where all young people are safe, empowered, and surrounded by people that support them.

It provides LGBTQIA+ training, resources and digital campaigns. It also holds events such as dance parties and social events to enable inclusivity.

LawAccess NSW is a free government telephone service that provides legal assistance for people who have a legal problem in NSW. They can provide you with information about your legal problem and contact details for services that might be able to assist you. LegalAccess NSW acts as a good first "port of call" for legal advice.

Telephone access is available 9:00am- 5:00pm, Monday to Friday

Legal Aid NSW is a state-wide organisation providing legal services to those people who cannot access them by their own means. Legal Aid delivers services across most areas of law and can provide assistance at court as well as facts and information prior to a trial.

In each state and territory, legal aid commissions deliver a wide range of legal assistance services in criminal, family and civil law matters. Some legal assistance is available free-of-charge to everyone, including through free brochures, information sessions or telephone legal advice.

This website provides links to Legal Aid for each State and Territory.