Willpoint Technologies — Account and data deletion
This page applies to all apps published by Willpoint Technologies. You can request deletion of your account and its associated data in any of our apps at any time.
HOW TO REQUEST DELETION
Email contact@willpointtechnologies.com with the subject "Account deletion – [app name]". Include the name of the app and, if the app provides one, your support ID or user ID (usually found in the app's Settings). If you linked an email address to your account, send the request from that address where possible.
Some of our apps also offer a deletion option inside the app, usually under Settings. Where that option prepares an email, opening the email does not itself delete your account; you still need to review and send it.
If you no longer have the app or cannot find your ID, contact us from the email address linked to your account, or describe your account as best you can. We will help identify it. Never send your password, payment-card details, or verification codes.
WHAT HAPPENS NEXT
We verify that the request comes from the account owner before processing it. We may need to resolve active services, pending generations, or pending purchases first. We will confirm when the request has been completed.
WHAT IS DELETED
Your account access and the data associated with it in that app are deleted or de-identified. Depending on the app, this includes content you created or uploaded, generated results, history, saved settings, and app profile data. We also handle deletion requests for associated records held by our service providers where applicable.
WHAT MAY BE RETAINED
Limited purchase, subscription, refund, and security records may be retained where needed to meet legal obligations, resolve disputes, or prevent fraud and abuse. These records are restricted to those purposes. We will explain any applicable retention period when handling your request.
Unused credits or in-app balances cannot be accessed after the account is deleted. Account deletion does not cancel an active subscription or automatically refund purchases. Cancel subscriptions through Google Play or the App Store. Refund requests are handled separately under the applicable store's refund rules.
DELETE DATA WITHOUT DELETING YOUR ACCOUNT
Some apps let you delete individual items or clear your data from within the app while keeping your account, credits, and subscription. If an app does not offer this, email us with the app name and the data you want removed. Deleting data this way is not account deletion.
Questions: contact@willpointtechnologies.com