Video Player Pro for Microsoft Power BI

Technical Documentation and Feature Specification

Executive Summary

The Video Player Pro is a professional-grade custom visual for Microsoft Power BI that enables users to embed, view, and interact with video content directly within Power BI reports and dashboards. This visual bridges the gap between multimedia content and business intelligence by allowing users to include training materials, product demonstrations, promotional videos, and instructional content alongside their data visualizations.

Key Features

• Multi-Format Support - Play MP4, WebM, MKV, AVI, MOV, WMV, and more with seamless compatibility

• Advanced Playback Controls - Full control suite including play/pause, speed adjustment, volume, and seeking

• Video Bookmarking - Mark important timestamps for quick navigation and reference

• Smart File Management - Handles videos up to 200MB with intelligent persistence for files under 30MB

• Automatic Persistence - Videos, playback position, bookmarks, and settings automatically saved

• Full Customization - Customize colors, toolbar visibility, and control options to match your report theme

Conclusion

The Video Player Pro visual represents a comprehensive solution for integrating video content with business intelligence workflows. Through its combination of intuitive playback controls, bookmark features, and automatic persistence, it enables organizations to include essential multimedia content within their Power BI reports while maintaining seamless user experience and data preservation across sessions.

Support & Contact Information

Get Help and Technical Support

Primary Contact

• Developer: Abdalla Dabes, P.E, PSP, PMP

• Email: AbdallaDabes@AbdallaAIsolutions.onmicrosoft.com

• Organization: Abdalla AI Solutions

Support Services

Technical Support

• Video upload and loading issues

• Format compatibility troubleshooting

• Playback and performance problems

• Bookmark and persistence issues

• Installation and configuration assistance

• WebView2 compatibility resolution

• Performance optimization guidance

General Inquiries

• Feature questions and clarifications

• Best practices consultation

• Video compression guidance

• Implementation planning support

• Compatibility verification

• File size optimization

Feature Requests

• Custom feature development

• Integration requirements

• Enhancement suggestions

• Workflow improvements

Response Times

Critical Issues

1 business day acknowledgment

Technical Problems

2-3 business days resolution

General Questions

1-2 business days response

Feature Requests

3-5 business days evaluation

How to Contact Support

Email Support: AbdallaDabes@AbdallaAIsolutions.onmicrosoft.com

When Contacting Support, Please Include:

1. Power BI Desktop version (Help > About)

2. Video Player Pro visual version

3. Description of the issue or question

4. Steps to reproduce the problem (if applicable)

5. Error messages or screenshots

6. Video file details:

   • File format (MP4, WebM, etc.)

   • File size (in MB)

   • Video duration

   • Resolution

7. Browser/environment information:

   • Power BI Desktop or Service

   • Browser name and version

   • Operating system

8. Whether video persists or shows session-only behavior

Support Hours

• Standard Support: Monday - Friday, 9:00 AM - 5:00 PM (UAE Time)

• Emergency Issues: Best effort response within 24 hours

• After Hours: Email submissions will be addressed on next business day

Additional Resources

• Documentation Updates: Check regularly for updated guides and troubleshooting tips

• Community Support: For general Power BI questions, refer to the Microsoft Power BI Community forums

• Video Compression Tools:

  • HandBrake (free, open-source)

  • FFmpeg (command-line tool)

  • Online converters (CloudConvert, etc.)

• Format Conversion: VLC Media Player, Format Factory

Common Issues & Quick Solutions

Video not uploading

Check file is under 200MB; verify supported format (MP4, WebM, etc.)

WebView2 error

Update Power BI Desktop; try compressing video under 30MB

Video doesn't persist

File must be under 30MB; enable "Persist Video" in settings

Playback is choppy

Compress video; reduce resolution to 720p; close other applications

Video shows black screen

Convert to MP4 with H.264 codec; test video in VLC first

Controls not responding

Ensure controls are enabled in Format pane > Controls

Bookmarks disappeared

Video must be under 30MB for bookmark persistence

"File too large" error

Compress video or split into smaller segments

Volume not working

Check system audio; verify not muted in visual

Fullscreen not working

Check browser permissions; try different browser

Video Optimization Guide

Recommended Compression Settings:

For HandBrake:

Format: MP4

Video Codec: H.264 (x264)

Quality: RF 22-24

Framerate: Same as source or 30fps

Audio Codec: AAC, 128 kbps

Resolution: 1920x1080 or 1280x720

File Size Guidelines:

Persistent videos

< 30MB

720p

Session-only

30-200MB

1080p

Training materials

15-30MB

1080p

Dashboard loops

5-10MB

720p

Troubleshooting Workflow

Step 1: Verify File Specifications

• Check file size (must be under 200MB)

• Verify format is supported

• Test video plays in VLC or Windows Media Player

Step 2: Try Compression

• Use HandBrake or FFmpeg

• Target 30MB or less for persistence

• Convert to MP4 with H.264 codec

Step 3: Check Power BI Environment

• Update Power BI Desktop to latest version

• Clear browser cache (for Power BI Service)

• Restart Power BI application

Step 4: Test in Different Environments

• Try Power BI Service (web) if Desktop fails

• Test in different browser (Chrome, Edge)

• Check on different computer if available

Step 5: Contact Support

• If issue persists, email with details above

• Include all troubleshooting steps attempted

• Attach screenshots or error messages

Known Limitations

File Size

Maximum 200MB playback, 30MB persistence

Compress videos; split long content

Format Support

Limited by browser codec support

Convert to MP4 (H.264) for best compatibility

Persistence

Large files (>30MB) won't save

Accept re-upload or compress to <30MB

Memory Usage

Very large files may cause performance issues

Use 720p resolution; close other apps

Mobile Support

Limited in Power BI Mobile apps

Best experience on desktop/web

Offline Playback

Requires embedded video (no streaming)

Videos must be uploaded, not linked

Support Commitment

We are committed to providing responsive, professional support to ensure your success with the Video Player Pro visual. Our goal is to resolve technical issues quickly and help you maximize the value of your investment in our solution.

Our Promises:

• Timely responses to all inquiries

• Expert guidance on video optimization

• Continuous improvement based on feedback

• Regular updates and enhancements

• Comprehensive documentation and resources

For urgent matters or time-sensitive projects, please indicate the priority level in your email subject line (e.g., "URGENT: Video Player Issue").

Version Information

• Current Version: 1.0.0

• Last Updated: February 2026

• API Version: Power BI Visual API 5.1.0

• Compatibility:

  • Power BI Desktop (latest version recommended)

  • Power BI Service (all modern browsers)

  • Windows 10/11

  • WebView2 compatible

Changelog

Version 1.0.0 (February 2026)

• Initial release

• Multi-format video support (MP4, WebM, MKV, AVI, MOV, WMV, etc.)

• Full playback controls suite

• Video bookmarking system

• Automatic persistence for videos under 30MB

• Smart file size management (up to 200MB playback)

• Customizable appearance and controls

• WebView2 optimization for Power BI Desktop

• Triple-backup persistence system

• Session and report-level persistence

• Comprehensive settings panel

Click here to download the manual