Terms and Conditions

Effective Date: 23/08/2024

Welcome to Vave Visa Support. By using our website and services, you agree to the following Terms and Conditions. Please read them carefully.

1. Scope of Services

We provide support for Visitor Visa applications to New Zealand. Our services include:

• Assistance with completing application forms.
  
  

• Document preparation and review.
  
  

• Account creation for Immigration NZ’s online portal (if requested).
  
  

• Step-by-step guidance through the online application process.
  
  

We do not provide immigration advice or represent clients before Immigration New Zealand (INZ). All applications must be submitted directly by the client through their Immigration NZ portal or with a licensed immigration adviser if needed.

2. Payment Terms

• Service Fees: The fees for our services are outlined on our pricing page. Fees are payable in advance.
  
  

• Non-Refundable: All fees are non-refundable once services have commenced. This includes services such as account creation, document preparation, and submission assistance.
  
  

• Payment Methods: We accept online payments via secure payment systems. All payments must be processed before any services are provided.
  
  

3. Client Responsibilities

• Accurate Information: Clients must provide accurate and complete information and documents to ensure that we can assist effectively with the visa application.
  
  

• Account Creation: Clients may request assistance with creating their Immigration NZ online account. However, the client is responsible for managing their own account once it is created.
  
  

• Visa Application Submission: Clients are responsible for submitting their visa application to Immigration NZ or engaging a licensed immigration adviser if they require professional advice.
  
  

• Payment of Immigration Fees: Clients are responsible for paying any additional Immigration NZ application fees separately from our service fees.
  
  

4. Limitation of Liability

We are not responsible for:

• Visa application rejections or delays by Immigration New Zealand.
  
  

• The consequences of submitting incomplete or inaccurate information provided by the client.
  
  

• Any actions or omissions by Immigration New Zealand regarding the application.
  
  

5. Intellectual Property

All content on this website, including text, graphics, and logos, is the property of Vave Visa Support and may not be copied, reproduced, or distributed without permission.

6. Data Protection and Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, store, and protect your personal data.

7. Amendments to Terms

We reserve the right to update these Terms and Conditions at any time. All updates will be posted on this page, and the date of the latest revision will be noted.

Privacy Policy

Effective Date: 23/08/2024

Vave Visa Support is committed to protecting your privacy in compliance with the Privacy Act 2020. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

We may collect the following personal information:

• Name, address, email, and phone number.
  
  

• Passport details and travel information.
  
  

• Employment and financial information (if required for visa preparation).
  
  

• Other documents or data you provide to support your visa application.
  
  

2. Purpose of Collection

We collect personal information to:

• Prepare and assist with your Visitor Visa application for Immigration New Zealand.
  
  

• Assist in creating and managing your Immigration NZ account (if requested).
  
  

• Respond to inquiries and provide support for your application process.
  
  

3. Data Security

• Storage: Your personal data is stored securely using encrypted databases and password-protected systems. Physical copies (if any) are kept in secure, locked cabinets.
  
  

• Access Control: Only authorized personnel have access to your data.
  
  

4. Sharing Your Information

We do not share your personal information with third parties, except:

• When you provide explicit consent to use a licensed immigration adviser.
  
  

• If required by law or a legal authority.
  
  

5. Client Rights

You have the right to:

• Request access to the personal information we hold about you.
  
  

• Request corrections if any information is inaccurate.
  
  

• Withdraw consent for us to process your data (which may impact the services provided).
  
  

6. Data Retention

We will retain your personal data only for as long as necessary to provide our services or as required by law. After that, all digital and physical copies will be securely deleted.

7. Contact Information

If you have any questions about our Privacy Policy or how we handle your data, please contact us at:

Email: vaveserviceonline@gmail.com

Consent and Declaration Form

Client Consent: By proceeding with our services, you consent to Vave Visa Support processing your personal information in line with our Privacy Policy. You authorize us to assist in preparing and submitting your Visitor Visa application, including the creation of your Immigration NZ account, and you understand that your application must be submitted directly by you or a licensed immigration adviser.

Declaration:
By agreeing to this, you confirm that:

• You have provided accurate and complete information.
  
  

• You authorize Vave Visa Support to assist you with document preparation, account creation, and application submission guidance.
  
  

• You acknowledge that you are responsible for the final submission of your visa application.