Q. How long does delivery take? (POS)
A: 72 hours to anywhere in Nigeria. Abuja sometimes same-day.
Q: Do I need a business account to use Moniepoint products? (POS)
A: Yes, reach out to get your Moniepoint business account NOW!
Q: What if the POS stops working? (POS)
A: 24/7 support. If faulty, FREE replacement sent within 48 hours. You can pay a yearly insurance fee of ₦1, 500 to cover this. This is already added to the ₦25, 000 you are paying to get the pos
Q: Can I get multiple terminals? (POS)
A: Yes! Many businesses have 2-10 terminals. Volume discounts available.
Q: What about training? (POS)
A: I personally train you (or your staff) remotely or in-person. Takes 15 minutes.
Q: What if I default on repayment? (LOAN)
A: We work with you to restructure. Communication is key. Late fees apply, but we're reasonable.
Q: Can I repay early? (LOAN)
A: Yes! No early repayment penalties. Pay off anytime. We only take interest for the period you hold on to the loan. If you pay earlier than agreed, the agreed interest will also reduce
Q: What if my business is new (less than 3 months)? (LOAN)
A: Open a Moniepoint Business Account now, build transaction history for 3 months, then apply
Q: Do I need to visit an office? (LOAN)
A: No. 100% online application. You do not have to come to us, we will come to you. Moniepoint will sent agent to visit your business address.
Q: How is this different from loan sharks? (LOAN)
A: We're CBN-regulated, transparent pricing, no hidden fees, and we report to credit bureaus (builds your credit score).
Q: Do I need a Moniepoint account to use Moniebook?
A: No, but it works MUCH better when connected. I can help you open one in 5 minutes.
Q: What if I'm not tech-savvy? (MONIEBOOK)
A: Moniebook is designed for simplicity. Our certified agent will train you or your staff. Plus, we have video tutorials.
Q: Can multiple staff use it? (MONIEBOOK)
A: Yes! You can add team members with different permission levels.
Q: What about data security? (MONIEBOOK)
A: Bank-level encryption. Cloud backup. Your data is safer than paper records.
Q: Can I accept international payments? (MONNIFY)
A: Yes! Accept Visa and Mastercard from anywhere in the world.
Q: How fast do I get my money? (MONNIFY)
A: Instantly. Money lands in your Moniepoint account immediately after customer pays.
Q: What if a customer disputes a payment? (MONNIFY)
A: We have a dispute resolution process. Legitimate transactions are protected.
Q: Can I customize the payment page? (MONNIFY)
A: Yes! Add your logo, brand colors, and business info.
Q: What if a card is lost or stolen? (ATM)
A: Freeze it instantly from your app. Order replacement for ₦1,000.
Q: Can I see transactions immediately? (ATM)
A: Yes. Real-time SMS alerts + dashboard updates instantly.
Q: Can I add money to an existing fixed deposit? ( FIXED DEPOSIT)
A: No. You'll need to create a new one.
Q: What happens at maturity? ( FIXED DEPOSIT)
A: Principal + interest returns to your business account automatically. You can renew or withdraw.
Q: Is my money safe? ( FIXED DEPOSIT)
A: Yes. Moniepoint is CBN-regulated. Deposits insured by NDIC.
Q: Can I have multiple fixed deposits? ( FIXED DEPOSIT)
A: Yes! Create as many as you want with different amounts and tenures.
Q: Do I pay tax on interest?
A: Withholding tax (10%) is automatically deducted from interest before payout .