VA Joan - Work Experience

Duties & Responsibilities

Long-Term Rental - Assistant Property Manager

Canvas Living Property Management since May 2023

Columbus, Ohio

Manage Social Media Presence
Launching social media marketing campaigns
Website management and Google reviews.
Advertising the vacant unit in all listing platforms such as Facebook Marketplace, Zillow, TurboTenant, Craigslist, Apartment.com, etc.
Responded promptly to prospect inquiries via text message, providing information, answering questions, and maintaining consistent communication to support lead engagement and conversion.
Screening potential tenants and qualifying leads.
Managed CRM (GoHighLevel) systems by maintaining accurate client records, tracking prospect tours, organizing leads, and ensuring timely follow-ups to support efficient business operations and customer relationship management.
Scheduling viewings for the property manager and guiding prospective tenants.
Collaborated with the AI development team by identifying issues, testing voice AI tools, providing feedback, and recommending improvements to enhance system performance, accuracy, and user experience.
Designed and implemented streamlined marketing workflows to support effective prospect retargeting and ensure smooth campaign execution, improving lead nurturing, engagement tracking, and conversion efficiency across multiple channels.
Screening applicant background checks, credit reports, and employment/income verification.
Reviewed and screened applicant applications and supporting documents using Ai tools (Claude.ai and TenantIq) to evaluate qualifications, verify information, and streamline the tenant screening process.
Serving as the first point of contact for tenant inquiries, concerns, and complaints via text and email.
Overseeing repairs reported by tenant and maintenance, arranging for contractors using PropertyMelds
Maintaining accurate records of tenant information in Buildium
Other Admin Duties (marketing research and competitive analysis)

Short Term Rental Booking and Marketing Assistant

The Broad Apartment & Hancock Park Apartment since May 2023 To February 2026

The Broad Apartment and Hancock Park Apartment

Managed the Property Management System (PMS) by maintaining accurate property records, updating reservations and tenant information, monitoring unit availability, and ensuring smooth day-to-day property operations.
Updating calendars, optimizing listings for visibility, and managing rates across all platforms.
Handling inquiries, managing bookings, providing check-in/check-out instructions, and resolving issues promptly to enhance guest experience.
Organizing cleaning and maintenance services between stays.
Managed and updated property listings across multiple platforms, including Airbnb, Vrbo, Booking.com, and Furnished Finder, ensuring accurate unit details, pricing, availability, and listing optimization for maximum visibility and bookings.
Guest Communication & Support
Manage Social Media Presence

Social Media Manager / Content Creator

Heck Design Photography | Travelling Wedding Photographer since 2024 to December 2026

Nashville, Texas

Oversee day-to-day operations of social media
Interact with newly engaged brides on Instagram
Maintain accurate records of outreach activities, responses, and interactions.
Create content to share in our Facebook group that is helpful for couples planning their wedding
Create new email campaigns to help build trust with couples
Take content sent from studio manager about couples to create posts
Create opportunities for our team to book more weddings
Create a sense of trust with potential couples
Make resources readily available for couples planning their wedding
Increase the number of inquiries through social media platforms
Increase the response rate on emails
Increase the number of inquiries that come through our Facebook group

Social Media Manager and Marketer

Invest Property Group | REMAX Hallmark Realty since October 2022 to February 2026

Stitsville, Ontario, Canada

Social media profile optimization
Ensure a consistent brand voice and tone across all social media platforms.
Manage and oversee all social media accounts such as Facebook, Instagram and LinkedIn
Content creation and scheduling using Hootsuite
Organic marketing to Facebook Page and Facebook Marketplace
Develop and implement a comprehensive social media marketing strategy
Create engaging and shareable content, including images and video using Canva
Edit raw video and caption to reels
Monitor and analyze social media metrics
Schedule posts at optimal times for maximum visibility.
Send email invite during open house
Conducted market research to identify property owners and landlords interested in selling and performed outreach through emails and messaging to generate leads and build potential business opportunities.
Other admin duties

Social Media Manager/ Personal Assistant

Sarah Lagrosa - Insurance Advisor August 2022 to January 2024

Surrey, British Columbia, Canada

Monitoring social media conversations and analyzing trends (Social Listening)
Engaging with users on social media platforms by liking, commenting, and following them (Social Engagement)
Planning and scheduling social media posts, including appropriate hashtags and targeted locations (Schedule Content, Hashtags, and Geo-Targeting)
Create and schedule content for various platforms, such as Instagram, Facebook, Twitter and YouTube using Metricool, Canva Template and Capcut.
Developing and implementing email marketing campaigns (Email Marketing)
Provided personal assistance by supporting a wide range of administrative tasks, including scheduling, data entry, email management, document preparation, and day-to-day coordination tru slack to ensure smooth business operations.
Edited short-form video content for platforms such as reels and shorts, enhancing pacing, visual storytelling, and engagement through transitions, captions, and optimized formatting for social media distribution.
Developed clear and structured Standard Operating Procedures (SOPs) to document workflows, ensure process consistency, improve operational efficiency.
Leverage LinkedIn Sales Navigator and other tools for advanced prospecting.
Develop and execute email marketing campaigns aligned with overall marketing strategies.
Developed and maintained a structured content calendar for email marketing campaigns, ensuring consistent scheduling, strategic messaging alignment, audience segmentation, and timely delivery of targeted communications to improve engagement and conversion rates.

Social Media Content Creator and Manager /Website Store Manager

Date Nyte Event Service—Romantic Event Planner—from April 2023 to March 2024

Atlanta, GA

Social media profile optimization
Executed social media marketing strategies on platforms such as Instagram and Facebook to promote the business, increase brand visibility, engage target audiences, and drive lead generation through consistent content.
Developed and maintained a structured content calendar to ensure consistent posting across digital platforms, optimize timing, and support ongoing audience engagement and brand visibility.
Created visually engaging graphic designs using Canva to support marketing campaigns, enhance brand identity, and produce consistent, high-quality content for digital platforms.
Managed website store operations by updating product or listing information, monitoring site performance, ensuring accurate content display, and optimizing user experience to support sales and customer engagement.
Managed social media engagement by interacting with audiences, responding to comments and messages, and maintaining a consistent brand voice aligned with relationship-focused content, including dating and love advice, to build trust and increase community engagement.

Social Media Manager/ Marketing Strategies

Elevate Real Estate Investment - Real Estate Investment Company from April 2023 to December 2023

Los Angeles, California

Social media profile optimization
Develop and execute a comprehensive social media marketing strategy aligned with overall business objectives.
Market and competitive research
Created engaging digital content and managed scheduling across marketing platforms to ensure consistent posting, improved audience engagement, and alignment with overall campaign strategies.
Manage Social Media Presence
Created engaging and shareable digital content, including text-based posts and visual graphics using Canva, to support brand awareness, increase audience engagement, and maintain consistent marketing messaging across platforms.
Edited short-form videos and created engaging captions for social media reels, enhancing storytelling, audience retention, and overall content performance across digital platforms.

Marketing Assistant

Mischa Harte CPA.Accounting Services year Feb 2022 to April 2022

Winter Springs, Orlando, Florida

Social Media Management
Designed marketing flyers and promotional materials to support campaigns, effectively communicate offers and brand messaging, and enhance visibility across both digital and print channels.
Created professional graphic designs using Canva to support marketing initiatives, enhance brand identity, and produce visually appealing content for social media, advertisements, and promotional materials.

Property Specialist, Digital Sales & Marketing
Moldex Realty Inc. - January 2018 to October 2020

Quezon City, Philippines

Inform clients on market conditions, prices, legal, and/or documentary requirements and other related matters.
Assist customers in buying the properties that are most suitable to their needs and to encourage possible buyers of the advantages of buying a property.
Executed social media marketing strategies for real estate sales, managing both organic content and paid advertising campaigns to generate leads, increase property visibility, and drive client engagement across digital platforms.
Collaborated closely with the training and recruitment team by participating in the hiring process of new sales agents and providing onboarding support, guidance, and training to ensure effective performance in their roles.
Delegated daily tasks to sales agents, conducted site orientations, and monitored agent activities to ensure productivity, compliance with procedures, and effective execution of sales operations.

Sales Manager
Moldex Realty Inc. - September 2015 to January 2018

Quezon City, Philippines

Managed social media presence across four Facebook Pages and one Facebook Group, overseeing content creation, scheduling, audience engagement, and community management to strengthen brand visibility and drive consistent interaction.
Handled real estate sales and marketing activities, including lead generation, client engagement, property promotion, and strategic marketing initiatives to increase property visibility and drive successful transactions.
Promoted sales through targeted marketing efforts and provided support throughout the sales transaction process, including client coordination, documentation assistance, and follow-through to ensure successful deal closures.
Assist Clients in Buying Properties
Managed and responded to email correspondence and online inquiries in a timely and professional manner, providing accurate information, addressing client concerns, and supporting lead conversion and customer satisfaction.
Scheduled and coordinated property viewings while providing on-site assistance to clients, ensuring smooth tour experiences, addressing inquiries, and supporting effective property presentations to enhance lead conversion.

Account Manager
Moldex Realty Inc. - August 2012 to September 2015

Quezon City, Philippines

Supported sales promotion efforts by distributing flyers during events and saturation activities, effectively increasing brand visibility, generating leads, and engaging potential clients in target areas.
Assisted in conducting onsite property tours for prospects by guiding clients through units, highlighting key features, and addressing inquiries to support informed decision-making and enhance conversion opportunities.
Sent follow-up messages to toured and inquired prospects to maintain engagement, address additional questions, and nurture leads toward conversion.
Delivered sales presentations to clients, clearly communicating property features, benefits, and value propositions while addressing questions and guiding prospects toward informed purchasing decisions.
Collected and documented client reservation requirements, ensuring all necessary details were accurately captured to facilitate smooth booking processing and proper alignment with client needs.

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