Dashlane is a password manager that protects your logins, payment details, and personal information with a zero-knowledge security model. When you enable two-factor authentication for your Dashlane account, you add an extra layer of protection beyond your Master Password. Logging in with two-factor authentication requires a six-digit token from an authenticator app, and understanding this process is essential for maintaining secure access to your vault. If you encounter any difficulties during the login process, Dashlane Customer Support is available through official channels to assist you.
This guide explains what two-factor authentication means in Dashlane, why it is important, what you need before logging in, how to complete the login process on different devices, how to use recovery codes when you cannot access your authenticator app, and how to contact Dashlane Customer Support for further help.
Two-factor authentication is a security method that requires two separate steps to verify your identity when you log in. The first step is something you know, which is your Master Password. The second step is something you have, which is a six-digit token generated by an authenticator app on your mobile device.
Dashlane uses two-factor authentication to add an extra layer of security to your account. When you turn on two-factor authentication, you are prompted to enter your password and a token from your authenticator app when you log in. The tokens generally expire every thirty seconds, so you must enter the current code displayed in your app.
It is important to understand that Dashlane asks for a six-digit token or code in two different situations. The first is when you have turned on two-factor authentication for your Dashlane account. The second is when you log in to Dashlane for the first time on a new device or in a new browser, even if you have not enabled two-factor authentication. In the second situation, the code is sent to your contact email address rather than generated by an authenticator app.
Enabling two-factor authentication significantly enhances the security of your Dashlane account. Since your Master Password is the only key to your encrypted vault and cannot be recovered if forgotten, protecting it with an additional layer of authentication is crucial. With two-factor authentication enabled, even if someone obtains your Master Password, they cannot access your vault without the current token from your authenticator app.
Dashlane allows you to choose how often two-factor authentication is required. You can set it to apply only when you log in on a new device or in a new browser, or you can require a token every time you log in. Requiring two-factor authentication every time provides maximum security, while the new-device-only option offers convenience for daily use on trusted devices.
When you turn on two-factor authentication, Dashlane also provides recovery codes that you can use to access your account if you lose your phone or cannot access your authenticator app. These codes serve as an emergency solution and should be stored in a safe location.
Before you begin the login process, make sure you have the following ready.
Your Dashlane login email address, which is the email address you use to sign in to Dashlane. This is sometimes called your Dashlane ID.
Your Master Password, which is the key to your encrypted vault.
An authenticator app installed on your mobile device, such as Google Authenticator or Duo Mobile. This app generates the six-digit tokens required for two-factor authentication.
Access to your recovery codes if you anticipate any issues with your authenticator app. These codes were provided when you first turned on two-factor authentication.
A stable internet connection and a supported browser such as Chrome, Edge, Firefox, or Safari.
Logging in to Dashlane with two-factor authentication through a web browser follows a straightforward process. Follow these steps carefully.
Open your preferred browser and navigate to the official Dashlane website. Select Log in in the top right corner of the page, or click the Dashlane extension icon in your browser toolbar.
Enter your Dashlane login email address and select Next.
A security check will run in a new browser tab. This check confirms that the login request is genuine and prevents attackers from tricking you into entering your credentials on a fake website.
On the next screen, open your authenticator app and locate the six-digit token for your Dashlane account. Enter the token in the field provided and select Log in.
Enter your Master Password and select Log in to complete the process.
If you have chosen the option to require two-factor authentication every time you log in, you will need to repeat this process each time you access Dashlane. If you selected the new-device-only option, Dashlane will not ask for a token the next time you log in on that device.
The login process with two-factor authentication varies slightly depending on whether you are using an Android device or an iPhone or iPad.
On Android
Open the Dashlane app on your Android device and enter your login email address. A security check will be performed. Open your authenticator app, locate the six-digit token for Dashlane, and enter it where prompted. Then enter your Master Password to complete the login. If the page does not load or takes too long, you may need to turn off your VPN or try a different device.
On iPhone or iPad
Open the Dashlane app on your iPhone or iPad and enter your Dashlane email address. Select Next. The security check screen appears, and you should select the checkbox to confirm the request is genuine. Enter the six-digit token from your authenticator app and select Next if needed. Then enter your Master Password to complete the login.
It is important to note that you cannot turn on two-factor authentication for your Dashlane account within the mobile apps. You must enable it through the web version first. However, once enabled, you can log in to the mobile apps with two-factor authentication and can also turn it off from the mobile apps if needed.
If you lose access to the phone you use for two-factor authentication, you can use your recovery codes as an emergency solution to log in and turn off two-factor authentication. When you first turned it on, Dashlane provided you with a list of recovery codes. These codes can be used instead of a two-factor authentication token to access your account.
If you do not have your recovery codes, Dashlane can send you additional codes by text message to the phone number you provided when setting up two-factor authentication. However, recovery codes cannot be sent by text to Singapore mobile numbers due to the country's policies.
To log in with a recovery code on the web, select the option to use a recovery code when prompted for your token. Enter one of your recovery codes and then enter your Master Password to complete the login. Once logged in, you should turn off two-factor authentication, set it up again with a new authenticator app, and generate new recovery codes.
If you receive an error message when entering your token, several solutions can help. Make sure the token number you entered is still showing in your authenticator app, as tokens expire every thirty seconds. Check the token for typos. Most importantly, check the time settings on both your authenticator device and the device you are trying to log in from. Tokens expire every thirty seconds, and time differences between your devices can cause issues. Set both devices to exactly the same time.
If the login page does not load or takes too long, turn off any ad blockers or VPNs, or add Dashlane to your allowlist. If you are using Dashlane at work, contact your IT administrator, as your organization's security tools may need to allow verification services.
If you cannot log in to Dashlane with two-factor authentication or encounter any other issue, Dashlane Customer Support is available through official channels.
Search the Help Center
Browse Dashlane's large library of support articles, images, and videos that can help you solve most problems and answer most questions.
Use the Chatbot
If you cannot find what you need in the Help Center, open the chatbot in the lower-right corner of any article on the support website. The chatbot verifies your account status using the email address you provide. If you are part of a plan or free trial, the chatbot can connect you with an agent at any time.
Connect with an Agent
If the chatbot connects you with an agent, you can choose how to connect depending on the day and time. Email support allows the chatbot to send your issue to support, and an agent will reach out to you at the email address you provide. Live chat with an agent is available in English, French, German, or Spanish Monday through Friday, nine in the morning to six in the evening Eastern Time.
Important Security Note
Never share your Master Password. Dashlane will never ask for your Master Password or any login details. Do not call phone numbers on the web claiming to offer support for Dashlane. Dashlane provides phone support numbers only for Dashlane Omnix plan admins, available only through the Admin Console.
How do I log in to Dashlane with two-factor authentication?
Enter your login email address, complete the security check, enter the six-digit token from your authenticator app, and then enter your Master Password to complete the login.
Where do I find my two-factor authentication token?
Your token is generated by an authenticator app such as Google Authenticator or Duo Mobile on your mobile device. The token changes every thirty seconds.
What if I lost my phone and cannot access my authenticator app?
Use your recovery codes to log in and turn off two-factor authentication. If you do not have recovery codes, Dashlane can send additional codes by text message to the phone number you provided when setting it up.
Why am I getting an error when entering my token?
Check that the token is still current in your authenticator app, verify there are no typos, and ensure both devices are set to the same time. Tokens expire every thirty seconds, so time differences can cause errors.
Can I turn on two-factor authentication from the Dashlane mobile app?
No. You must turn it on through the web version of Dashlane. However, you can log in to the mobile apps with it and turn it off from the mobile apps.
How do I contact Dashlane Customer Support for login problems?
Use the Dashlane Help Center to search for solutions or open the chatbot on any support article. The chatbot can connect you with an agent if you have an active plan or trial.
Logging in to Dashlane with two-factor authentication is a secure process that requires your email address, a six-digit token from your authenticator app, and your Master Password. This additional layer of security ensures that even if your Master Password is compromised, your encrypted vault remains protected.