Dashlane is a password manager that stores your logins, payment details, and personal information in an encrypted vault. Accessing your login credentials is a routine task, but users sometimes struggle when they need to view, copy, or export their saved information. If you run into difficulties, Dashlane Customer Support is available through official channels to guide you.
This guide explains how to access your Dashlane login credentials step by step, covers the different ways to view and retrieve your data, and explains how to contact Dashlane Customer Support when you need additional help.
Your Dashlane login credentials are the usernames, passwords, and associated website addresses you have saved in your encrypted vault. These credentials are protected by your Master Password and, in many cases, by two-factor authentication.
Dashlane uses a zero-knowledge security model, meaning your Master Password is never stored on Dashlane servers and cannot be recovered if forgotten . This design ensures that only you can access your login credentials.
Some Dashlane accounts are passwordless, using device-specific PINs, biometrics, or security keys instead of a traditional Master Password. These accounts follow a different access process .
Before you begin, prepare the following:
Your Dashlane login email address
This is the email address you used when creating your Dashlane account. It serves as your username .
Your Master Password, PIN, or security key
Depending on how your account is secured, you will need one of these to unlock your vault. If you use a Master Password, it must be entered exactly, including capitalization and special characters.
Access to your email inbox
For first-time access on a new device or when 2FA is enabled, a verification code is sent to your email. You have 15 minutes to enter the code .
A stable internet connection and an updated browser
Use a supported browser such as Chrome, Edge, Firefox, or Safari.
Launch your preferred browser on your computer, or open the Dashlane app on your mobile device. If you have the Dashlane browser extension installed, you can also click the Dashlane D icon in your toolbar .
Navigate to the official Dashlane website or open the extension. Select Log in and enter your Dashlane login email address. Complete the security check if prompted, enter the verification code sent to your email, and then enter your Master Password, PIN, or use your security key .
Once logged in, you will be taken to your Dashlane Vault. This is where all your saved logins, secure notes, payment details, and personal information are stored.
Browse or search for the specific login credential you want to access. Logins appear alphabetically in your vault .
Select the login you need. You can reveal the password by selecting the Show icon, shown as an eye, or copy the username or password using the Copy icon . The credentials are now available for you to use.
If you have the Dashlane browser extension installed, you can view, copy, and generate passwords directly in the extension pop-up. Click the Dashlane D icon in your browser toolbar to open it. The icon is green when you are logged in and orange when you are not . From the extension, you can also open Dashlane on the web to access additional vault details.
If you need to access all your login credentials at once, Dashlane allows you to export your data. In the Dashlane web app, click the My account menu, select Settings, click Export data, and then select Export to CSV. Enter your Master Password to confirm, and Dashlane will download a ZIP file containing a credentials CSV file with your logins and passwords .
Important: The exported CSV file contains your passwords in plain text. Store it securely and delete it as soon as you no longer need it .
If you need to give someone temporary access to a login credential, Dashlane offers link sharing. Open the login you want to share and select Share. Choose Send a link and generate the link. The recipient can view the login without a Dashlane account, but the link expires after one view or 24 hours . Treat the generated link with the same caution as a password.
Dashlane cannot recover your Master Password. If you have not set up a recovery method, you may need to reset your account, which erases all saved data . To avoid this, set up an account recovery key in advance. This is a 28-character code that allows you to regain access to your account without data loss if you forget your Master Password .
For first-time logins on a new device or when 2FA is enabled, a verification code is sent by email. If you do not receive it, check your spam or junk folder and request a new code .
Ad blockers or VPNs may prevent the login page from loading properly. Turn them off or add Dashlane to your allowlist .
If you have a passwordless Dashlane account, you do not use a Master Password. Instead, you use a device-specific PIN, biometrics, or a security key to access your credentials .
If you cannot access your login credentials or encounter any other issue, Dashlane Customer Support is available through official channels.
Browse Dashlane's large library of support articles, images, and videos that can help you solve most problems and answer most questions .
Open the chatbot in the lower-right corner of any article on the support website. The chatbot verifies your account status using the email address you provide. If you have an active plan or free trial, the chatbot can connect you with an agent .
If the chatbot connects you with an agent, you can choose email support or live chat. Live chat is available in English, French, German, or Spanish Monday through Friday, 6 AM to 6 PM ET. At other times, the chatbot sends your issue to support, and an agent will reach out to you at the email address you provide .
Never share your Master Password. Dashlane will never ask for your Master Password or any login details. Do not call phone numbers on the web claiming to offer support for Dashlane. Dashlane provides phone support numbers only for Dashlane Omnix plan admins, available only through the Admin Console .
1. How do I view my saved passwords in Dashlane?
Log in to your Dashlane vault, locate the login you need, and select the Show icon to reveal the password or the Copy icon to copy it .
2. Can I export all my login credentials from Dashlane?
Yes. In the Dashlane web app, go to Settings, select Export data, and choose Export to CSV. Enter your Master Password to confirm, and a ZIP file containing your credentials will be downloaded .
3. What if I forgot my Master Password?
Dashlane cannot recover your Master Password. If you set up an account recovery key, you can use it to regain access without data loss. Otherwise, you may need to reset your account, which erases all saved data .
4. How do I contact Dashlane Customer Support?
Use the Dashlane Help Center to search for solutions or open the chatbot on any support article. The chatbot can connect you with an agent if you have an active plan or trial.
5. Is it safe to export my Dashlane credentials?
The exported CSV file contains your passwords in plain text. Store it securely, do not share it, and delete it as soon as you have imported it elsewhere.
6. What is an account recovery key?
An account recovery key is a 28-character code you can generate in advance to regain access to your Dashlane account if you forget your Master Password or are locked out of a passwordless account. Each key can be used only once.
Accessing your Dashlane login credentials is a straightforward process when you have your login email address and Master Password or alternative authentication method ready. You can view and copy individual credentials from your vault, export all your data as a CSV file if needed, or share a login temporarily with someone else.