UrbanEase Privacy Policy
Last updated: June 4, 2026
UrbanEase respects your privacy. This Privacy Policy explains how UrbanEase collects, uses, stores, and protects information when you use our mobile application.
1. Information We Collect
We may collect the following information when you use UrbanEase:
- Account information such as name, email address, phone number, and login details.
- Resident and society information required to provide residential services.
- Profile information such as profile photo and user preferences.
- Private chat messages and communication data inside the app.
- Voice call information such as caller, receiver, call status, call time, and call duration. Microphone access is used only to provide live voice calling.
- Complaint, billing, notice, carpool, service, and community-related information submitted by users.
- Location information if you allow location permission, for example to use society map or location-based features.
- Device information such as device model, operating system, app version, push notification token, and basic diagnostic information.
- Payment or billing related records if you use billing or payment features in the app.
2. How We Use Your Information
We use your information to:
- Create and manage your UrbanEase account.
- Provide resident login, private chat, voice calling, notifications, complaints, billing, notices, society map, carpool, profile, and service features.
- Send important notifications related to your account, society, messages, calls, and services.
- Improve app performance, security, and user experience.
- Prevent fraud, abuse, unauthorized access, and misuse of the app.
- Provide customer support and respond to user requests.
- Comply with legal, security, and policy requirements.
3. App Permissions
UrbanEase may request the following permissions only when needed:
- Microphone: used for voice calling.
- Camera and Photos/Files: used for profile pictures, complaint attachments, chat attachments, or service-related uploads.
- Location: used for society map or location-based features if enabled by the user.
- Notifications: used for messages, calls, notices, complaints, billing updates, and important alerts.
If you deny a permission, some related features may not work properly.
4. Sharing of Information
We do not sell your personal information.
We may share limited information only when required to provide app services, such as:
- With society management or authorized administrators for resident services.
- With service providers where needed to complete user-requested services.
- With payment processors if payment or billing features are used.
- With Firebase, Google Maps, push notification, hosting, analytics, or cloud service providers used by the app.
- When required by law, security, fraud prevention, or legal process.
5. Data Security
We use reasonable technical and organizational measures to protect user data. However, no internet-based service can be guaranteed to be 100% secure.
6. Data Retention
We keep user information for as long as needed to provide UrbanEase services, comply with legal requirements, resolve disputes, prevent abuse, and maintain app records.
Users may request account or data deletion by contacting us at the email address below.
7. Children’s Privacy
UrbanEase is intended for residents, society users, and authorized service users. It is not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13.
8. User Rights
You may contact us to request access, correction, update, or deletion of your personal information, subject to account verification, legal requirements, and society management rules.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
10. Contact Us
If you have any questions about this Privacy Policy or your data, contact us at:
Email: ssssolutions204@gmail.com
App Name: UrbanEase