SUPPORT
Need Help?
We're here to assist you with any questions or issues you may have regarding UpscalerAI.
CONTACT INFORMATION
Email: omerceyhan.qq@gmail.com
Address: Istanbul, Turkey
RESPONSE TIME
We aim to respond to all inquiries within 24-48 hours during business days.
FREQUENTLY ASKED QUESTIONS
Q: How do I purchase credits?
A: Tap on the credit icon in the top right corner of the Create screen to view available credit packages.
Q: How many credits does each enhancement cost?
A: Each image enhancement requires 10 credits.
Q: What image formats are supported?
A: UpscalerAI supports common image formats including JPEG and PNG.
Q: How long does image processing take?
A: Processing time varies depending on image size and complexity, typically taking 30 seconds to 2 minutes.
Q: Can I cancel a processing request?
A: Once processing has started, it cannot be cancelled. Please ensure you have selected the correct image before processing.
Q: What happens if processing fails?
A: If processing fails, your credits will not be deducted. You can try again with the same image.
TECHNICAL SUPPORT
If you experience technical issues:
1. Ensure you have a stable internet connection
2. Check that you have sufficient credits
3. Try restarting the application
4. Contact us at the email address above with details about the issue
FEEDBACK
We welcome your feedback and suggestions for improving UpscalerAI. Please send your comments to the email address above.
Last Updated: November 22, 2025