Local Return Policy
Local Return Policy
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Local Returns Policy
At United Furniture Center, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your furniture, we offer a simple and straightforward return policy to make your shopping experience worry-free.
At United Furniture Center, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your furniture, we offer a simple and straightforward return policy to make your shopping experience worry-free.
Returns & Exchanges
Returns & Exchanges
We accept returns and exchanges within 30 days from the date of delivery for most items. To be eligible for a return or exchange, the furniture must be in new, unused condition and in its original packaging. Custom or personalized items may not be eligible for return unless there is a defect or issue with the order.
We accept returns and exchanges within 30 days from the date of delivery for most items. To be eligible for a return or exchange, the furniture must be in new, unused condition and in its original packaging. Custom or personalized items may not be eligible for return unless there is a defect or issue with the order.
How to Return or Exchange an Item
How to Return or Exchange an Item
Contact Us: Reach out to our customer service team at [insert contact email or phone number] within 30 days of receiving your item. Let us know the reason for your return and provide your order number and details of the item you wish to return or exchange.
Contact Us: Reach out to our customer service team at [insert contact email or phone number] within 30 days of receiving your item. Let us know the reason for your return and provide your order number and details of the item you wish to return or exchange.
Return Authorization: Once your return is approved, we will provide you with a Return Authorization (RA) number and detailed instructions on how to return the item.
Return Authorization: Once your return is approved, we will provide you with a Return Authorization (RA) number and detailed instructions on how to return the item.
Packaging: Please repackage the item securely in its original packaging to prevent any damage during return shipping.
Packaging: Please repackage the item securely in its original packaging to prevent any damage during return shipping.
Shipping: Customers are responsible for return shipping fees unless the item is damaged, defective, or we made an error with your order. We recommend using a trackable shipping service to return the item, as we cannot guarantee receipt of your returned item.
Shipping: Customers are responsible for return shipping fees unless the item is damaged, defective, or we made an error with your order. We recommend using a trackable shipping service to return the item, as we cannot guarantee receipt of your returned item.
Damaged or Defective Items
Damaged or Defective Items
If your furniture arrives damaged or defective, please contact us immediately within 48 hours of receiving your order. We will either offer you a replacement or issue a full refund. Please provide photos of the damage and the order details to help us resolve the issue quickly.
If your furniture arrives damaged or defective, please contact us immediately within 48 hours of receiving your order. We will either offer you a replacement or issue a full refund. Please provide photos of the damage and the order details to help us resolve the issue quickly.
Refund Process
Refund Process
Once we receive the returned item and it is inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original method of payment used during purchase. Shipping charges are non-refundable unless we made an error or the item is defective.
Once we receive the returned item and it is inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original method of payment used during purchase. Shipping charges are non-refundable unless we made an error or the item is defective.
Exclusions
Exclusions
Custom, made-to-order, or personalized items
Custom, made-to-order, or personalized items
Clearance or final sale items
Clearance or final sale items
Items that have been used, assembled, or altered
Items that have been used, assembled, or altered
Non-returnable Items
Non-returnable Items
Gift cards
Gift cards
Opened or used mattresses and bedding
Opened or used mattresses and bedding
Assembly services or installation fees
Assembly services or installation fees
We want you to love your new furniture, and if for any reason you donโt, weโre here to help make the return process as easy as possible.
We want you to love your new furniture, and if for any reason you donโt, weโre here to help make the return process as easy as possible.
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