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This program uses the Google IT Support Professional Certificate, developed by Google and hosted by Coursera. It is designed to prepare the learner for entry-level jobs in IT support. No experience is necessary for this program.
This program uses the Google IT Support Professional Certificate, developed by Google and hosted by the Coursera online learning platform. It is designed to prepare the learner for entry-level jobs in IT support. No experience is necessary for this program. Companies rely on technology every day, but sometimes that technology fails us. Computers break, systems fail, phones die; and when those things happen, we need experts to fix them. IT support is all about troubleshooting and problem solving when technology fails, and providing great customer service along the way.
What you'll learn
What you'll learn
This program is broken up into 5 courses.
Course 1: Technical Support Fundamentals
Course 2: The Bits and Bytes of Computer Networking
Course 3: Operating Systems and You: Becoming a Power User
Course 4: System Administration and IT Infrastructure Services
Course 5: IT Security: Defense Against the Digital Dark Arts
DURATION
TIME COMMITMENT
PACE
EXPERIENCE LEVEL
COST
PRE-REQUISITES
INTENDED FOR
15 WEEKS
15-20 HOURS PER WEEK
Self-Paced with Guidance
BEGINNER
FREE
PREVIOUS WORK EXPERIENCE
COMMUNITY MEMBERS
CAREER NEXT STEPS
CAREER NEXT STEPS
Learners complete a certified credential in IT, computing, or informatics. This program will enable the learner to obtain a professional certificate from Google. The Learner may also be eligible to sit for the CompTIA A+ certification. Learners will be given job search resources and opportunities to apply for entry-level IT Support jobs through Google's partners.
INTENDED FOR
This course is intended for Community members who have been laid off or furloughed due to the COVID-19 pandemic. A community member is a Non-matriculated learner in our community. These programs are open to everyone, regardless if you are a student at UC or not.
Ready to advance your career?
Ready to advance your career?
The University of Cincinnati is the #1 public university in the U.S. for cooperative education. We want to help you find ways to take your career to the next level. We combine digital skill learning, professional development, and on the job training to help you reach your goals.
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