What happens now?

If your order need to be shipped, we will email you a payment link for shipping. Please respond as soon as possible so that we can get your order shipped out.

It can take up to 24 hours for your order to appear in our system. Once it does, we will pack it up and drop it into the mail (or contact you for pick-up) within 2 - 3 business days. Please check your email in case we have any questions about your order.

Once your items ship, we will send you Tracking Information. Shipping usually takes 2 - 5 days, depending on where in the lower 48 you are located. 

When you receive your order, unpack it carefully and check for any damage. Contact us immediately if there are any problems with your order. If you have ordered any of our balms or butters, it is a good idea to place them upright in your refrigerator for 30 minutes upon arrival.

Cancellation Policy

Customers may cancel an order and receive a full refund - card processing fee any time prior to shipping. Once the order has shipped, it cannot be cancelled.

Return & Refund Policy:

Due to the nature of our products, we do not accept returns. No one wants a used bar of soap or cream!

Please reach out immediately if any product in your order is damaged in transit. You must include pictures of the damage and of the package in which it arrived. We insure our packages, so will replace the item immediately.

Every Body is different, so what works well for one person may not work well for another. Therefore, we suggest that you try the smallest size of a new product to see if you like it before buying a larger size. 

• We will not accept a return of an item because a customer does not like it. However, we encourage you to reach out to us, as we may be able to offer compensation or a discount on a different item. 

If there is any other problem with your order, please reach out immediately. We will do our best to meet your needs. 

Please reach out via email at drkalen@twoplantdocs.com