Support & Help Center

Support & Help Center

Your pomodoro timer, simplified.

Have a question, found a bug, or want to share feedback? We read every message and aim to respond as quickly as possible.

Email: madebykd.app@gmail.com

Legal Documents

Privacy Policy: https://sites.google.com/view/twen5/privacy-policy

Terms of Use: https://sites.google.com/view/twen5/terms-of-use

Frequently Asked Questions

Getting Started

1. What is Twen5?

Twen5 is a pomodoro-style focus timer for iOS. You run focus sessions and breaks, track how much you've focused each day, and build a consistent focus habit. All data is stored on your device.

2. How does the timer work?

Twen5 follows the classic pomodoro rhythm: a focus session (25 minutes by default), followed by a short break (5 minutes by default). After a set number of focus sessions (4 by default), you get a longer break (15 minutes by default). Every duration and the long-break interval can be changed in Settings.

3. Can Twen5 start the next session automatically?

Yes. In Settings you can enable Auto-start Breaks (the break timer begins as soon as a focus session ends) and Auto-start Pomodoros (the next focus session begins as soon as a break ends). Both can be turned on or off independently.

4. What is the daily goal?

You can set a daily focus goal (in focus time per day). The Today view shows your progress toward it. The goal is a personal target stored on your device — nothing is shared or compared with anyone.

Data & Privacy

5. Where is my data stored?

All session records and preferences are stored locally on your device. Twen5 does not upload your data to any external server.

6. What happens if I delete the app?

If you delete Twen5, all data stored locally on your device — session history and app preferences — will also be deleted. Twen5 does not currently offer in-app iCloud sync or manual backup.

Note: If iCloud Device Backup is enabled in your iOS Settings, iOS may include the app's local data in your encrypted iCloud device backup. This is managed entirely by iOS — Twen5 cannot access or control your iCloud backups.

7. Does Twen5 track me or share my data?

No. Twen5 does not:

• Track you across apps or websites

• Collect advertising identifiers (IDFA)

• Use analytics or crash-reporting SDKs

• Send your session history, preferences, or personal information to any server

The only exception: subscription purchase status is verified through Apple and RevenueCat to determine whether Twen5 Pro is active.

Twen5 is a local-first, privacy-focused app. For full details, see the Privacy Policy.

8. How do I delete all my data?

Go to Settings → Clear All Data. This permanently deletes all recorded sessions, resets all preferences, and resets the onboarding flow. This action cannot be undone.

Twen5 Pro

9. What's included in the free plan?

Twen5 is fully usable for free. The free plan includes:

• The complete pomodoro timer — focus sessions, short breaks, and long breaks — running on the rhythm you pick during onboarding

• Automatic session chaining with the default auto-start behavior

• The Today tab: your daily focus goal, progress, and the session list for any day

• Best Streak (your all-time longest run) on the Stats tab

• Session-end notifications, when notifications are enabled

• Sound, haptics, language, theme, and week-start settings

You can use the free plan indefinitely.

10. What do I get with Twen5 Pro?

Pro unlocks:

• Custom timer durations — set your own focus, short break, and long break lengths, and the long-break interval

• Auto-start control — turn Auto-start Breaks and Auto-start Pomodoros on or off yourself

• Full Stats — Focus Time and Sessions across Day, Week, Month, and Year, with charts and comparisons to the previous period (Best Streak stays free for everyone)

• Daily Reminder — a custom-time "time to focus" nudge

• Early access to new premium features

A free trial may be available when you're eligible. The available plans, price, and any trial terms are always shown on the paywall inside the app before you subscribe. If a trial is offered, cancel anytime before it ends to avoid being charged.

11. I upgraded to Pro but premium features are still locked.

Try the following:

• Open the Twen5 Pro paywall and tap Restore Purchases

• Make sure you are signed in with the same Apple ID used to purchase

If the issue continues, contact us at madebykd.app@gmail.com.

12. I got a new iPhone — do I need to buy Pro again?

No. Your Twen5 Pro subscription is tied to your Apple ID, not your device. Install Twen5 on your new device, then tap Restore Purchases on the paywall to reactivate Pro.

Note: Restore Purchases brings back your Pro access only. Twen5 does not sync your session history across devices, so past sessions will not appear on the new device unless restored from your encrypted iOS device backup.

13. Can I share my Pro subscription with family members?

No. Twen5 Pro does not support Family Sharing. Pro access is tied to the purchasing Apple ID only.

14. How do I cancel my subscription?

Go to iOS Settings → Apple ID → Subscriptions → Twen5 and cancel from there. Cancellation takes effect at the end of the current billing period — you keep Pro access until then. The developer cannot cancel or modify subscriptions directly; all billing is managed by Apple.

15. Can I get a refund?

Refunds are handled by Apple. You can request a refund at reportaproblem.apple.com. The developer does not process refunds directly.

Notifications & Reminders

16. How do notifications work?

Twen5 uses local notifications only — no server is involved. When a session is running, the app schedules a notification on your device so you're alerted when the session ends, even if the app is in the background. If auto-start is enabled, upcoming sessions in the chain are scheduled ahead as well.

17. What is the Daily Reminder?

In Settings you can choose an optional daily "time to focus" reminder (morning, afternoon, or evening). It's a single repeating local notification scheduled on your device. Choose No reminders to turn it off.

18. My notifications are not showing up.

Check the following:

1. Go to iOS Settings → Notifications → Twen5

2. Make sure Allow Notifications is turned on

3. Ensure Alerts are enabled

4. Also check that the Notifications toggle is enabled in the Twen5 Settings tab

Note: if the app was force-quit, iOS may still deliver scheduled notifications, but the timer state inside the app resumes when you reopen it.

19. Twen5 is asking me to enable notifications in iOS Settings.

If you previously denied notification permission, the app cannot re-request it automatically. Tap Open iOS Settings in the app to go directly to Twen5's notification settings, where you can enable them.

Stats

20. How does the Stats view work?

The Stats view shows your focus time, completed sessions, and best streak across Day, Week, Month, and Year periods, with comparisons to the previous period. All calculations happen locally from the sessions stored on your device — no data is sent to any external service.

21. The numbers in Stats don't look right.

Make sure that:

• Start Week On (Monday/Sunday) in Settings matches how you expect weeks to be grouped

• Only sessions recorded on this device are counted — Twen5 does not sync between devices

• Sessions count toward the day they were recorded

If something still looks off, contact us at madebykd.app@gmail.com.

Other

22. Can I change the app language?

Yes. Go to Settings within Twen5 to choose your preferred language (English, Français, Español, Türkçe, Português, Deutsch) or keep it on System to follow your device language. Notifications are also delivered in the selected language.

23. Does Twen5 support Apple Watch or widgets?

Twen5 is currently an iPhone app. There is no Apple Watch app. Widgets and Live Activities may be considered for future updates.

24. Does Twen5 work offline?

Yes. The timer, stats, and reminders all run entirely on your device and work without an internet connection. A connection is only needed for purchasing or restoring Twen5 Pro.

Troubleshooting

Notifications are not working

Go to iOS Settings → Notifications → Twen5 and make sure Allow Notifications and Alerts are both enabled. Also check that notifications are turned on in the Twen5 Settings tab.

The timer looks wrong after returning to the app

The timer keeps accurate time based on when the session started, even in the background. Force-close and reopen the app if the display ever looks stuck.

Restore Purchases is not working

Make sure you have an active internet connection and are signed into the correct Apple ID. If the issue persists, contact us at madebykd.app@gmail.com.

The app is not responding correctly after an iOS update

Try force-closing the app and reopening it. If the issue persists, contact us with your iOS version and device model.

App Information

Platform: iOS (requires iOS 18 or later)

Available on the Apple App Store

For the latest version and update history, check the Twen5 listing on the App Store.

Thank you for using Twen5. We're committed to building a clean, focused, and private pomodoro experience.

If you have feature requests or feedback, we'd love to hear from you.

Email: madebykd.app@gmail.com