Due to the fact, that the European Community is quite strict when it comes to data protection, I did some research about Eropean Solutions.
Perplexity: Yes, there are AI agents designed for internal use within organizations, and several European solutions are available in this space.
Internal AI Agents
Many companies are developing and deploying AI agents for internal use to improve efficiency and productivity. These agents are often customized to integrate with an organization's specific systems and processes. For example:
Deutsche Telekom has implemented an internal AI agent called askT, which assists approximately 10,000 employees weekly with questions about internal policies, benefits, and product inquiries[8]. The company is also piloting askT's ability to perform tasks on behalf of employees, such as submitting leave requests directly into the HR software system.
ELUS AI Sandbox
TELUS has created a sandbox of internal AI tools with built-in privacy and security controls, allowing over 50,000 team members to use AI in their daily tasks[2]. This has resulted in an average time savings of 40 minutes per process.
European Solutions
Several European companies and initiatives are developing AI agent solutions:
Deutsche Telekom has developed a homegrown set of tooling, framework, and a full-fledged platform for accelerating the development of AI agents[5]. This platform is being used to deploy AI across Deutsche Telekom's European footprint, covering multiple languages and channels.
Atomicwork, a European company, offers AI agents for various enterprise use cases, including IT support, HR, and employee productivity[7]. Their solution integrates with existing enterprise systems and can be customized for specific organizational needs.
The European Commission has established the European AI Office as the center of AI expertise across the EU[4]. While not an AI agent itself, this office plays a key role in implementing the AI Act and fostering the development of trustworthy AI in Europe.
Launched by the European Commission in January 2024, this initiative aims to support startups and SMEs in developing trustworthy AI that complies with EU values and rules[4]. It focuses on novel use cases and emerging applications across Europe's industrial ecosystems.
These solutions demonstrate that there is a growing ecosystem of AI agents and platforms in Europe, with a focus on internal use cases and compliance with European regulations and values. As the AI landscape continues to evolve, we can expect to see more European-developed AI agent solutions emerging to meet the specific needs of organizations in the region[15][16].
Citations:
[1] https://www.salesforce.com/agentforce/what-are-ai-agents/?bc=DB
[3] https://neontri.com/blog/autonomous-ai-agents/
[4] https://digital-strategy.ec.europa.eu/en/policies/ai-office
[5] https://www.infoq.com/presentations/ai-agents-platform/
[6] https://www.oracle.com/de/artificial-intelligence/ai-agents/
[7] https://www.atomicwork.com/blog/ai-agent-use-cases
[10] https://www.sap.com/resources/what-are-ai-agents
[11] https://www.rapidinnovation.io/post/top-15-use-cases-of-ai-agents-in-business
[12] https://www.computerworld.com/article/3608973/ai-agents-are-unlike-any-technology-ever.html
[14] https://neontri.com/blog/autonomous-ai-agents/
[15] https://digital-strategy.ec.europa.eu/en/policies/european-approach-artificial-intelligence
[16] https://slashdot.org/software/ai-agent-builders/in-europe/
[17] https://usercentrics.com/knowledge-hub/eu-ai-regulation-ai-act/
Perpflexity: Yes, several of the internal AI solutions mentioned earlier are available for other companies to implement. Here's an overview of some key offerings:
Atomicwork's Atom AI
Atomicwork's digital assistant, Atom AI, is a commercially available solution that other companies can implement. It's designed to enhance workplace support experiences and boost IT teams' productivity[2]. Atom AI:
Integrates with collaboration tools like Microsoft Teams and Slack
Connects to various enterprise data sources such as SharePoint and Confluence
Uses Cohere's advanced AI models, specifically Command R+ and Rerank[6]
TELUS Digital's Fuel EX
While initially developed for internal use at TELUS, Fuel EX is now available as an enterprise-safe generative AI employee assistant for other companies[3]. It offers:
- Support for productivity, creativity, and research tasks
- Access to more than 20 large language models from multiple vendors
- Capabilities for knowledge searches, summarization, copywriting, image generation, and code writing
Deutsche Telekom's askT
Deutsche Telekom's internal AI agent, askT, is powered by Glean and serves as an "Employee Concierge"[12]. While it's not explicitly stated that askT is available for other companies, the underlying Glean technology likely could be implemented by other organizations to create similar internal search and assistance tools.
SAP Business AI
SAP offers AI solutions that can be embedded across various business processes[8]. These are commercially available and include AI capabilities for:
ERP and finance
Supply chain management
Procurement Human resources
Sales and customer service
Marketing and commerce
Open Telekom Cloud
While not specifically an AI solution, Deutsche Telekom's Open Telekom Cloud offers various cloud services that can support AI implementations[7]. It's available for business users in Europe and includes features like:
Virtual Private Networks (VPN)
Direct Connect (DC) for internal connections
Private Link Access Service (PLAS) for connecting external networks
It's important to note that while these solutions are available for implementation by other companies, they may require customization and integration to fit specific organizational needs and infrastructures. Additionally, companies should carefully consider factors such as data security, compliance with local regulations, and alignment with their existing IT ecosystems when adopting these AI solutions.
Citations:
[1] https://www.youtube.com/watch?v=YJ4fq0xbaYQ
[4] https://techcrunch.com/2023/09/04/atomicwork/
[6] https://cohere.com/customer-stories/atomicwork
[7] https://www.open-telekom-cloud.com/en/support/faq
[8] https://www.sap.com/products/artificial-intelligence.html
[12] https://www.youtube.com/watch?v=cZeDJj1Y4n8
[13] https://www.trigyn.com/insights/implementing-ai-solutions-enhance-business-processes
[14] https://www.ringcentral.com/apps/telus-business-connect/salesforce