Step 1: Check Your Internet Connection

Make sure your phone, tablet, or computer is connected to a stable internet network.

Step 2: Confirm Your Truist Account Login

Sign in to your Truist Online Banking account using the correct username and password.

Step 3: Verify Your Payment Details

Check the account number, card information, payment amount, and billing details carefully.

Step 4: Check Your Account Balance

Ensure your bank account has enough funds to complete the payment successfully.

Step 5: Review Payment Status 

Open your payment history and see if the transaction is pending, failed, or completed.

Step 6: Refresh or Restart the App 

Close the Truist mobile app or browser and reopen it to remove temporary glitches.

Step 7: Clear Browser Cache and Cookies

Delete old browser cache and cookies if the payment page is not loading properly.

Step 8: Update the Truist Mobile App

Install the latest version of the Truist Mobile App from your app store.

Step 9: Disable VPN or Browser Extensions

Turn off VPN services or browser add-ons that may block secure payment processing.

Step 10: Check for Truist Server Problems

Visit the official Truist Support Page to see if there are any service outages.

Step 11: Try Another Payment Method

Use a different debit card, credit card, or bank account if the payment still fails.

Step 12: Verify Security Alerts

Check your email or phone messages for security verification requests from Truist.

Step 13: Contact Truist Customer Support

Reach out to Truist Financial support if your payment problem continues after troubleshooting.

Frequently Asked Questions