What to Do If Your Truist Card Is Lost or Stolen?

1. Stay calm and immediately check your wallet, bag, car, and recent locations where you may have used the card. 

2. If you cannot find it, sign in to your account from Truist Financial Corporation using the official website or mobile app.

3. Review recent transactions to see if there are any unauthorized purchases or withdrawals.

4. Use available card controls to temporarily lock or freeze the card if that option is available.

5. Report the card as lost or stolen through the official app, website, or customer support line immediately.

6. Request a replacement card so you can continue using banking services.

7. Change your online banking password if you think your account details may also be at risk.

8. Update automatic payments linked to the old card after your new card arrives.

9. Monitor your account regularly for any suspicious activity after reporting the loss.

10. Activate your replacement card as soon as you receive it.

FAQs

1. What should I do first if my Truist card is lost?
Check nearby places quickly, then lock or report the card immediately.

2. Can I freeze my card online?
Many accounts offer card controls through online banking or the mobile app.

3. Am I responsible for fraudulent charges?
Policies vary, so report the issue immediately for the best protection.

4. How do I get a new card?
Request a replacement through the app, website, or customer support.

5. Should I change my password too?
Yes, especially if you suspect your wallet or account details were exposed.

How to Fix Common Issues

Can’t Log In to Report the Card

• Use password reset or call customer support immediately.

Unauthorized Charges Found

• Report suspicious transactions right away.

Card Freeze Option Not Showing

• Contact support and request a manual block.

Replacement Card Delayed

• Check shipping status or request an update.

Forgot Linked Payments

• Review subscriptions and update payment methods once the new card arrives.