Privacy Policy

Effective Date: November 21, 2025

This Privacy Policy describes how Kello Solutions ("Company," "we," "us," or "our") collects, uses, and discloses information when you use our mobile application, Trip Planner AI Planner (the "App").

1. Introduction

Kello Solutions, the developer of the Trip Planner AI Planner app, is committed to protecting your privacy. This policy explains our practices regarding the information we collect from you, the user, in connection with the App's operation and services.

2. Information We Collect

We collect two main types of information: (a) Information you provide directly to us, and (b) Information collected automatically.

A. Information You Provide Directly

When you use the App, especially when creating and interacting with the AI planning features, you may provide the following information:

• Trip Data: Destinations, dates of travel, travel preferences, interests, activities, budget information, and any notes or details you input for the purpose of generating or refining a trip itinerary.

• Account Data (If applicable): If we introduce user accounts (e.g., for saving trips), this may include your email address, a password, or unique identifiers generated by third-party sign-in services (like Apple Sign-In).

• Feedback and Support: Information you provide when contacting us for support or offering feedback, such as your email address and the content of your message.

B. Information Collected Automatically (Usage and Device Data)

When you access and use the App, we automatically collect certain information about your device and your activity:

• Usage Data: Information about how you access and use the App, such as the features you use, the time and duration of your activity, crash reports, and performance data. This helps us monitor and improve the App's performance and stability.

• Device Information: Information about the mobile device you use to access the App, including the device model, operating system version (e.g., iOS version), unique device identifiers, and mobile network information.

• Location Information: We may collect non-precise location data (like country or city) inferred from your device’s IP address or time zone. We do not collect precise GPS location data unless you explicitly grant us permission and it is necessary for a specific feature (e.g., local recommendations).

3. How We Use Your Information

We use the collected information for the following purposes:

• To Provide and Improve the Service: To operate, maintain, and enhance the features of the Trip Planner AI Planner, including using your Trip Data to generate, refine, and save personalized trip plans.

• AI Functionality: To process your requests and prompts through the AI engine to generate unique trip content and itineraries. Note: Your Trip Data (e.g., "Plan a 5-day trip to Rome for two") is shared with the AI service provider (which may be a third party) to fulfill your request.

• Analytics and Research: To understand and analyze how you use the App, diagnose service or technical problems, and develop new features.

• Communication: To send you technical notices, updates, security alerts, and support and administrative messages.

• Legal Compliance: To enforce our terms and conditions and comply with applicable laws and governmental requests.

4. How We Share Your Information

We may share your information in the following circumstances:

• With AI Service Providers: We share necessary Trip Data (your prompts and inputs) with third-party AI models to generate the trip plans. These providers are obligated to protect your information and may only use it for the purpose of providing services to us.

• With Service Providers: We work with third-party service providers who perform services on our behalf, such as hosting, data analytics, and performance monitoring. These parties will only have access to the information needed to perform these tasks and are contractually bound to keep the information confidential.

• Legal Requirements: We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.

• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Security of Your Information

We implement commercially reasonable technical and organizational measures designed to protect your information from accidental loss, unauthorized access, use, alteration, or disclosure. However, no security system is impenetrable, and we cannot guarantee the complete security of our systems. You use the App at your own risk.

6. Children's Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information and terminate the child's account.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the App or on our website. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or the App's privacy practices, please contact us at:

Kello Solutions Email: info@kellosolutions.com