FAQ

We are located at A49, 1st Floor, Lorong IM 3/19, Indera Mahkota 3, 25200 Kuantan, Pahang Darul Makmur. You may also get the direction on Google Maps / Waze by typing Triple S Photo Studio.

We are open daily from 10.00 am to 10.00 pm except Friday from 3.00 pm to 10.00 pm. Anyhow our availability in the studio will depend on booking. We will update any changes to our working time on our website & social media.

Yes except Hari Raya AidilFitri & Hari Raya AidilAdha. We will update on any changes to our working day on our website & social medias.

Yes. We do accept walk-ins but we highly encourage you to make a reservation via our online booking system to avoid frustration or potential waiting time. You can call or WhatsApp us at 011-26001398 for inquiry before proceeding to our studio. Our dedicated staff will be very pleased to assist you. 

Yes, our self-shoot studio room can conveniently accommodate a maximum of 4 persons per session. You may also add up to 2 additional persons, but there will be an extra charge of RM10.00 for each additional person. Any additional charges can be paid at our studio's counter. 

After making a booking, you will receive a confirmation via email. We will then provide you with the payment gateway details via WhatsApp. Please note that all bookings will be held for a set period of time and will be automatically canceled if payment is not received within this time.

You may be allowed to proceed with the photo session but can only use up the remaining time of your booked session. For instance, if you were late for 10 mins for Package Standard 30 mins, you will only have the remaining 20 mins for photo shooting. In order not to interrupt the next customer's session, we may reschedule your session to the nearest available slot on the same day. Kindly notify us immediately in case you are unexpectedly late.

We accept cancellation or rescheduling at least 24 hours before your scheduled session but please take note that we do not offer any refund for this cancellation or rescheduling. Instead, our dedicated staff will get in touch with you to reschedule your session to a later date and this will apply for one time only. 

If you cancel your session in less than 24 hours, we will forfeit 50% of your deposit amount and you are required to pay the shortage amount in our studio before your new rescheduled photo session.

We shall forfeit 100% of the deposit amount in any no-show cases.

Whenever you change your plan, we really appreciate you notifying us as promptly as possible, so we can release the session to other customers.

We have a designated area in the studio for your use.

Definitely yes. Our staff will confirm both settings with you through WhatsApp once you made your booking payment.

Copies of your digital photos will be shared via AirDrop or Google Drive within 1 - 2 hours after photo session ends. Kindly ensure you furnish a correct email address (gmail only) during the registration/booking.

We will keep it approximately for three months before deleting it from our hard disk. 

Yes. We will let you know if the photos are still in our storage. A charge of RM20.00 is required for the transfer via Google Drive.

Definitely Yes. We truly respect our clients' privacy & confidentiality not to print, publish or post any clients pictures without your consent. Kindly inform our staff should you have a concern about it.

We do not recommend any product photo shooting in our studio as currently all equipment is fixed for self-photo shooting. Anyhow, you may consult our in-house photographer for a separate discussion & arrangement.

We prefer cashless payment via Online Transfer, MAE, QR Pay and DuitNow. Cash may only be accepted as the last choice.

We are very sorry. For cleanliness and convenience, shoes are not allowed in our studio.

We are very sorry. Pets are currently not allowed in the studio.

There are ample parking spaces outside our studio. Kindly ensure you pay the parking fee before proceeding to our studio.