What is Cathay Pacific’s Cancellation Policy? A Quick Guide

The plan of travel can change in an instant. Whether it is important to understand your options to cancel or modify the flight, whether emergency, schedule change, or personal reasons. This guide provides a clear observation of the Cathay Pacific Cancellation Policy, refund process and ways to replace the flight. 

Overview of Cathay Pacific Cancellation Policy

The Cathay continues to provide flexible solutions for pacific passengers. The Cathay Pacific Illustration Policy depends on the type of ticket purchased:

Returnable tickets: These allow a complete or partial corresponding (except any service fee) to be canceled.

• Non-worthy qualified tickets: They cannot qualify for full correspondence, but you can still recover government taxes and some charges.

• Rebate or promotional rent: They often have strict rules and limited flexibility.

• For complete transparency, always check your rent situations while booking.

Cathay Pacific Refund Policy: Key Points

The Cathay Pacific refund policy outlines who qualifies for a refund and how it's processed:

• Refunds can be requested through the Manage Booking section on the website.

• Refunds typically take 7–20 business days depending on the payment method.

• If your flight is canceled by the airline, you are entitled to full corresponding, rebooking, or travel credit regardless of rent type.

• Refunds should be processed through those channels for booking made through third-party agencies.

Bookings That Cannot Be Refunded

Cathay Pacific does not provide refunds in the following cases:

• The Cathay membership number was not added at the time of booking or was added afterward.

• The membership number does not match the name of the passenger.

• Your first flight departs within eight days (192 hours) of booking.

• A discount code was used during the booking process (effective from 3 June 2024).

• The ticket has been previously used, rebooked, reissued, or held.

• You used the “Hold your fare” service.

• Your booking involves a split reservation (where one or more passengers have been separated from the original booking).

• The refund request is submitted after the free cancellation deadline, which is shown on the payment page and confirmation email.

• Refunds requested through the online refund form, live chat, or Customer Care may not be processed if not done via Manage Booking.

In addition, the cathay pacific cannot return:

• Asia Miles Award Booking, Hotel Stay, Land and C Transport, Travel Insurance, or Bundled Package

• Group booking or mice (meetings, encouragement, conferences and exhibitions) booking.

• Booking was done through other frequent flying programs.

How to cancel your Catha Pacific Flight and request refund

Follow these steps to cancel your flight and request the refund:

1. Go to the Cathay Pacific website and go to the Management Booking section.

2. To reach your reservation, enter your booking reference and last name.

3. Select the flight you want to implement and review the applicable fare rules.

4. If eligible, proceed with cancellation. Any refund amount and fees will be displayed.

5. Submit your refund request. Refunds are processed within 7–20 business days.

How to replace your Cathay pacific flight

If you need to adjust your travel plans instead of canceling, the Cathay Pacific change flight policy offers flexibility: Read more..

• Log into the Manage Booking section.

• Select Change Flight and pick a new date or time.

• Pay any applicable change fees or fare differences.

• Confirm your new flight details.

Frequently Asked Questions

1. Can I cancel my Cathay Pacific flight and get refund?

Yes, returnable tickets are eligible for full or partial refunds. Non-western qualified tickets can only refund taxes and fees.

2. How do I cancel a Cathay Pacific Flight online?

Go to the Cathay Pacific website, go to manage booking, recover your journey, select the flight, and follow the steps to cancel.

3. Q. How long does the Cathay Pacific take to process refund?

Depending on your payment method, refunds are usually processed within 7–20 commercial days.

4. What if Cathay Pacific cancels my flight?

If Catato Pacific cancels your flight, you are worth a full refund, free rebooking, or a travel voucher.

5. Can I change my Cathay Pacific Flight instead of canceling?

Yes, you can change your flight through managed booking. The fee or fare difference may be applicable depending on your ticket type.