Your Perks & Account

Your personal Neora site is your account hub — it's where you manage your orders, check your rewards and share Neora with others.

Your personal site address is: [your username].neora.com

Your username is whatever you created when you set up your account. Not case sensitive. Don't remember it? Check your welcome email or ask your Brand Partner.

From your account you can: ✅ View and manage your SmartShop order ✅ Change your ship date ✅ Add or remove products ✅ Update your shipping address ✅ Check your NeoraCASH balance ✅ Access your referral link ✅ View order history and rewards

SmartShop is your monthly subscription order — and it's completely flexible. You are never locked in. You can make changes anytime — we recommend at least 48 hours before your scheduled ship date to be safe.

What you can do in SmartShop Manager: ✅ Add or remove products ✅ Change your ship date ✅ Update your shipping address ✅ Process your order immediately — don't want to wait? Hit "Process Now" ✅ Change your order frequency

⚠️ We recommend making all changes at least 48 hours before your scheduled ship date ⚠️ Changes made less than 24 hours before your ship date will take effect the following month

How to Edit Your SmartShop Order

Step 1: Log into your Neora account and click "My SmartShop Order." You'll see two main sections:

• My SmartShop Products — where you edit the products in your order

• My SmartShop Details — where you edit your ship date, frequency, payment method and other settings

Editing Your Products:

1. Under "My SmartShop Products" click Edit

2. Add or remove any products you'd like

3. If you're close to qualifying for free shipping, check the Hot List items for easy add-ons

4. Click Save

5. After saving you'll be given two options:

• Process Now — processes your order immediately with the updated products

• Process Later — keeps the updated order scheduled for your upcoming SmartShop date

⚠️ Important: If you choose "Process Now" double-check your next SmartShop date afterward to make sure another order is not scheduled too soon. This prevents accidentally processing the same order twice.

Editing Your Ship Date or Frequency:

1. In "My SmartShop Details" click Edit beside Next Ship Date or Frequency

2. You can choose any ship date from the 1st through the 22nd of the month or monthly vs every other month frequency

3. Click "Need better timing?" under the calendar for additional scheduling options

⚠️ Important: Dates from the 23rd through the end of the month are reserved for new SmartShop orders only and cannot be selected for existing orders.

No Active SmartShop Order?

1. Click "My SmartShop Order"

2. Select the products you want

3. Click Save — the order will process immediately

🙌 Still have questions? Your Brand Partner is always available to help — or you can connect to Neora support through the chat in your account.

Every SmartShop order you place automatically earns you 10% back in NeoraCASH — applied to your next month's order. No codes, no hoops, no effort. Just automatic savings every single month.

How it works: 💰 Place your SmartShop order 💰 Earn 10% of your subtotal as NeoraCASH 💰 It automatically applies to your next month's order on the 1st & will be deducted on whatever date it processes 💰 Check your balance by logging into your account on the 1st of each month

Example: A $130 order in May = $13 NeoraCASH available June 1, expires June 30

Good to know:

• NeoraCASH can only be used on SmartShop orders — not one-time orders

• If you remove it manually that month & decide to place a second smart shop order, if it isn't reflecting you'll need to contact customer support to apply it for you

• NeoraCASH becomes available on the 1st of the month following your order and expires at the end of that same month. It does not roll over — if you don't use it that month it's gone. For example: an order placed in May earns NeoraCASH available June 1st that expires June 30th. 🙌

💡 Pro tip — don't let your NeoraCASH expire! You don't have to reorder the same products every month to use your NeoraCASH. Log into your account and swap out products in your SmartShop order for something new — a product you've been curious about, a gift for someone, or a backup of a favorite. Your SmartShop order is completely flexible and your NeoraCASH is yours to use however you like!

This is one of the most powerful perks you have as a Preferred Customer — and most people don't take advantage of it. Every time someone places their first order through your personal Neora site you BOTH win.

Here's how it works: 🎁 You earn $10 NeoraCASH for every new customer who places their first SmartShop order of $50 or more through your link 🎁 They save $10 off their first order of $50 or more

Your referral link is your personal Neora site: [your username].neora.com so if your username is hotmama, your site is hotmama.neora.com

Share it anywhere — text, email, social media, in person. There is NO limit to how much NeoraCASH you can earn through referrals!

Example: Refer 5 friends in one month = $50 in NeoraCASH toward your next order!

Order must be $50 USD or more before shipping and taxes to qualify.

💡 Did you know? If sharing Neora products comes naturally to you, there may be an opportunity to turn that into something more. As a Brand Partner you can earn income on every order placed through your network PLUS receive the lowest prices on all Neora products and full product credits on recurring orders every month. Ask your Brand Partner if you're curious about what that could look like for you — there's no pressure, just possibilities. 🙌

Neora celebrates you! Every year during your birthday month you receive a FREE surprise gift — automatically added to your SmartShop order.

Two important things: 🎂 You must opt in by checking the birthday club box in your account settings 🎂 You must have a SmartShop order process during your birthday month to receive your free birthday gift — don't skip it that month

Free shipping on SmartShop orders over $150 — automatically applied at checkout. No code needed.

Free shipping rules: ✅ Available on SmartShop orders over $150 before shipping and taxes, after discounts ✅ Applies to ground shipping only ❌ Does not apply to one-time orders ❌ Does not apply to expedited shipping

💡 Not quite at $150? Take a peek at this month's Hot List exclusive products to top up your order and unlock free shipping — you might find something you love!

As a Preferred Customer you get exclusive access to Hot List products — limited-time, must-have products that are only available to Preferred Customers while supplies last. These are products not part of the regular Neora lineup.

How to get them:

1. Log into your account at [your username].neora.com

2. Go to SmartShop Manager

3. Edit your next order and add the Hot List product

💡 Smart ways to use Hot List products:

• Not quite at $150? Add a Hot List product to unlock free shipping

• Looking for a gift for a friend or family member? Hot List products make perfect low-commitment introductions to Neora

• Curious about a product you've never tried? This is your chance to test something new at a special price

• Stock up on a favorite before it sells out!

⚠️ Hot List products are while supplies last — the earlier in the month you process your order the better your chances of getting the product you want!

Neora stands behind every product with a 60-day money back satisfaction guarantee. If you are not completely happy with any product for any reason you can return it within 60 days of purchase for a full refund of the purchase price minus shipping.

How to process a return:

1. Contact Neora to obtain a Return Merchandise Authorization (RMA) Number — this is required

2. Write the RMA Number on the outside of your shipping box

3. Return the item in its original packaging along with your original invoice. It can be completely empty.

4. You are responsible for the cost of return shipping

Important: ⚠️ Packages returned without an RMA Number may be delayed or refused ⚠️ If you purchased directly from your Brand Partner contact them first — they will process the return for you

Contact Neora Support: 🌐 neorasupport.com 📞 855-463-7486