Effective Date: August 5, 2025
Last Updated: August 5, 2025
TrackX Technologies ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use the TrackX mobile application ("Service").
By using TrackX, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.
We collect the following types of information:
Tracking numbers you enter into the app.
Optional account details (name, email, password) if you register an account.
Support inquiries or feedback you send us.
Device information (model, OS version, language, time zone).
Usage data (how you interact with the app, screens viewed, crash reports).
IP address and general location (for service optimization and fraud prevention).
When you enter a tracking number, we retrieve parcel details (status, location, courier info) from third-party courier APIs.
We use your information to:
Display accurate parcel tracking updates.
Send push notifications about delivery progress (if enabled).
Improve app performance, fix bugs, and enhance features.
Provide customer support.
Offer premium features (if subscribed).
We do not sell your personal information.
We may share your data with:
Courier partners (to retrieve tracking details).
Service providers (analytics, crash reporting, cloud storage).
Legal authorities (if required by law, court order, or to protect our rights).
Tracking numbers and related data are stored only as long as you keep them in the app.
If you delete a tracking entry, it is removed from our active systems.
Account data is retained until you request deletion.
You can:
Delete tracking numbers at any time.
Disable push notifications in your device settings.
Request deletion of your account and related data by emailing privacy@trackxapp.com.
TrackX relies on third-party couriers and analytics tools.
Their privacy practices may differ from ours.
We recommend reviewing their policies:
Courier company websites for tracking data.
Google Analytics for Firebase (analytics).
RevenueCat (subscription management).
We use industry-standard security measures to protect your data, but no system is 100% secure. You use TrackX at your own risk.
TrackX is not intended for children under 13 (or the age of digital consent in your country). We do not knowingly collect information from children.
If you are outside our hosting region, your data may be transferred to and processed in a country with different data protection laws.
We may update this Privacy Policy from time to time.
We will notify you of significant changes in the app or via email.
If you have questions about this Privacy Policy, contact us:
📧 intausis@gmail.com