If you are experiencing issues with Tracksy, please try the following steps before contacting support:
Check your internet connection – A stable Wi-Fi or mobile data connection is required to fetch shipment updates.
Update the app – Make sure you are using the latest version of Tracksy from the App Store.
Verify your tracking number – Ensure the tracking number is correct and supported by the selected courier.
Refresh the tracking status – Pull down on the main screen to request the latest shipment update.
Restart the app – Close Tracksy completely and relaunch it.
If problems persist after trying the above steps, please contact our support team:
📧 Email: codebymartino@gmail.com
We aim to respond within 48 hours.