Trace Privacy Policy

Introduction

The below privacy policy describes how the Lead Developer (@rocktheeee) of the Discord bot 'Trace' ("Trace") collects, uses, and discloses from users ("User" or "You") of the bot. By inviting Trace to your guild ("server"), or using its commands and/or features, you agree to the practices outlined in the Trace Privacy Policy ("Privacy Policy"). Your privacy and data is critically important to the Trace Development Team ("we", "us"), and we are committed to protecting the data you entrust to us.

Trace is designed to be used in a roleplay context, especially for games such as Emergency Response: Liberty County, Maple County, or Flashing Lights. The content of any logged events is entirely generated by the user, and is not endorsed or created by Trace. Trace is simply a tool to store the information and send it to the correct locations. For further information, refer to the Trace Terms of Service. 

Information We Collect

By using commands and/or features of Trace, the following data may be collected:

• User IDs/Nicknames (For command execution, logging who performed an action, logging which action was executed with assotiation to this ID, in addition to preventing overload by exccessive commands)

• Server IDs (To store and access server-specific preference and configurations)

• Channel IDs (To send embeds and messages to specific channels in response to commands.)

• Logged Events (When you use Trace to log a roleplay event, information provided by you, which may include: specific text of the logged event, user ID of the user logging the event, the timestamp of the interaction, the channel ID of the interaction, and the server ID of the interaction, may be stored or processed  in order to properly provide a response)

Trace does not and never will collect the following data:

• Real names (Trace only collects Discord User IDs!)

• Email addresses

• Payment information

• Any form of sensitive personally identifiable information (SPII)

We only interact with and handle information available via Discord API, and data explicitly provided by the user who uses the command. Never input sensitive personal information into any bot or application command or prompt!

How We Use This Information

We use the collected information for the following purposes:

• Provide and mantain the bot's functionality and purpose.

• To ensure compliance to the Trace Terms of Service, Discord Terms of Service, and Discord Community Guidelines

• Return accurate data, settings, and preferences upon request

• To respond to user support requests

Data Security and Retention

All stored data is securely stored, and no one has access to it aside from you. Trace developers and representatives can only access or alter your data with your permission. Archived data (including but not limited to preferences, command logs, infractions, and databases) is stored using industry standard encryption methods, ensuring data cannot be read or altered by unauthorized individuals. 

Any archived data created by Trace will be retained indefinitely, unless removal of the data is explicitly requested, as outlined in the "Your Rights" section below. We reserve the right to delete/remove any data stored by Trace at any time for any reason.

Guild owners, or designated guild leaders may request that guild data be deleted. Note that continued use of Trace after removal of data generate new data, even after the initial removal. In addition, individual users may request that their individual data be deleted, as outlined in the "Your Rights" section below

(Not) Sharing Your Information

We do not sell, trade, store, or otherwise transfer any kind of guild or personal user data to third parties. Your data is safe with us!

Your Rights (GDPR // CCPA Compliance)

All Trace users have the following rights:

• Right to Access: Users can request a copy of their data at any time. Guild related data will not be included. Gathering this data may take up to 7 days under normal circumstances.

• Right to Erasure: Users can request that thier data be deleted for a specific guild. Deleting data for more than 1 server may take up to 7 days under normal circumstances.

• Right to Object: Users must understand that certain data (such as the user id, guild id, and timestamp) must be processed every time a command is run. If you wish this data to not be collected, discontinue use of Trace, and remove Trace from the server (if applicable).

• Right to Data Portability: Users can request their data in a transferable format. Collection and formatting of this data may take up to 14-30 days under normal circumstances, depending on the number of servers the user is within.

To exercise  any of these rights, please reach out to us in our support server. 

Children's Privacy

Trace is not intended for use by individuals under the age of 13. We do not knowingly or intentionally collect personal information from children under the age of 13. If we become aware that such information has been collected from a child under the age of 13, we will immediately take steps to remove all collected data from the child and access to Trace commands/services will be revoked. 

Changes to the Privacy Policy

This Privacy Policy may be updated at any time, without advanced notice. Notice will be given within the Trace Support Server. Continued use of the bot after such changes are announced constitutes acceptance of the new Privacy Policy.