TRACE A PHONE TERMS OF USE
Effective Date: 2 November 2026 Last Updated: 2 November 2026
Operator: New Version Limited Location: New Zealand Contact: casefiles.support@newversion.studio
1.0 ACCEPTANCE OF TERMS
1.1 AGREEMENT TO TERMS
1.1.1 These Terms of Use ("Terms") are a legally binding agreement between you ("User," "you," or "your") and New Version Limited ("we," "us," or "our") governing your access to and use of the Trace a Phone game (the "App").
1.1.2 By downloading, installing, accessing or using the App, you acknowledge that you have read, understood and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.
1.1.3 If you do not agree to these Terms, you must not access or use the App.
1.2 MODIFICATIONS TO TERMS
1.2.1 We may modify these Terms at any time. Material changes will be communicated through the updated "Last Updated" date at the top of this document and, where practical, App Store or Google Play update notes or an in-app notice.
1.2.2 Your continued use of the App after changes take effect constitutes acceptance of the revised Terms. If you do not agree, you must stop using the App. Changes do not alter the price or terms of a subscription period you have already paid for.
1.3 APPLE STANDARD EULA
1.3.1 If you download the App from the Apple App Store (iOS or macOS), Apple's Standard End User License Agreement ("Standard EULA") also applies: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/. If these Terms and the Standard EULA conflict on a matter the Standard EULA covers, the Standard EULA controls.
2.0 ELIGIBILITY
2.1 Trace a Phone is a grounded crime thriller rated for teens (12+ / Teen; the exact label varies by store) and contains mild crime and violence themes, without graphic content. It is not directed at children under 13.
2.2 You must be old enough to enter a binding agreement in your country, or have the permission of a parent or guardian who accepts these Terms on your behalf. A parent or guardian who allows a child to use the App is responsible for that use, including purchases made through the device or store account.
2.3 The App has no accounts, sign-in or registration. We do not collect personal data from you (see the Privacy Policy).
2.4 The App is available through the Apple App Store and Google Play, subject to regional availability. You are responsible for ensuring your use of the App complies with the laws of your jurisdiction.
3.0 PURCHASES AND SUBSCRIPTION TERMS
3.1 FREE CONTENT
3.1.1 The tutorial and the first full case are free. Further cases, and some features, require a purchase described below.
3.2 WHAT YOU CAN BUY
3.2.1 Detective Pass (auto-renewing subscription). Unlocks every case in the App and unlimited hints for as long as the subscription is active. Available as: (a) Weekly — USD 2.99 per week (b) Yearly — USD 9.99 per year Prices are shown in your local currency at purchase and may vary by region. The price and length of each subscription are shown in the App before you confirm.
3.2.2 One-time purchases (non-consumable). These are bought once and are not renewed: (a) "Lifetime" — unlocks every case in the App, including cases we add after your purchase, for as long as the App is offered. Hints are not included (see 3.2.3). Lifetime does not oblige us to release any number of new cases (see 3.2.4) (b) Single-case unlocks — unlock one named case
3.2.3 Hint packs (consumable). Packs of 10 or 40 hints. Hints are used up as you spend them. They are not subscriptions, are not restored by Restore Purchases once spent or after reinstalling the App, and are stored only on your device.
3.2.4 New cases. We intend to keep adding new cases while the Detective Pass is offered. This is an intention, not a guarantee: we do not promise a number of cases, a release date or a release schedule, and releases may be delayed, paused or changed. Access to the Pass does not depend on any particular release.
3.3 AUTO-RENEWAL — IMPORTANT SUBSCRIPTION INFORMATION
3.3.1 Detective Pass is an auto-renewing subscription. The title, length (one week or one year) and price of the subscription are shown in the App before purchase.
3.3.2 Payment will be charged to your Apple Account or Google Play account at confirmation of purchase.
3.3.3 The subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours before the end of the current period, at the then-current price for that plan.
3.3.4 You can manage your subscription and turn off auto-renewal at any time in your account settings after purchase. Cancellation takes effect at the end of the current billing period; you keep access until then. Deleting the App does not cancel your subscription.
3.3.5 If a free trial or introductory offer is ever offered, its terms will be shown in the App before you confirm, and any unused portion is forfeited when you purchase a subscription, where applicable.
3.3.6 To cancel: iOS: Settings → [Your Name] → Subscriptions → Trace a Phone → Cancel Subscription macOS: App Store → your name (bottom left) → Account Settings → Subscriptions → Trace a Phone → Cancel Subscription Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Trace a Phone → Cancel subscription
3.4 PRICES, TAXES AND CHANGES
3.4.1 Prices are set and displayed by Apple or Google in your local currency and may vary by region. Taxes (such as VAT, GST or sales tax) may apply and are calculated and collected by the store.
3.4.2 We may change prices. Price changes do not affect a subscription period you have already paid for. Where required, the store will ask for your consent to a price increase before it applies to your subscription.
3.5 PAYMENT PROCESSING
3.5.1 All payments are processed by Apple Inc. (iOS and macOS) or Google LLC (Android). We do not collect, see or store your payment card information.
3.6 REFUNDS
3.6.1 Refunds are handled exclusively by the store from which you purchased, under its policies: (a) Apple: https://reportaproblem.apple.com (b) Google Play: https://play.google.com/store/account/orderhistory → "Report a problem" → "Request a refund"
3.6.2 We cannot issue refunds for App Store or Google Play purchases. There are no partial refunds for unused time in a subscription period except as the store or applicable law provides. For problems the store cannot resolve, contact casefiles.support@newversion.studio.
3.7 RESTORING PURCHASES
3.7.1 The App has no accounts, so your purchases are tied to the Apple Account or Google account that made them, not to us. Use Restore Purchases in the App (in Settings and on the paywall) to restore one-time purchases and an active subscription after reinstalling the App or on another device signed in to the same store account.
3.7.2 Apple and Google purchases are separate: a purchase made on one store does not carry over to the other. Purchases are not transferable between store accounts.
3.7.3 Game progress is stored only on your device and is not restored by Restore Purchases (see the Privacy Policy and Support Guide).
3.8 CHANGES TO CONTENT
3.8.1 We may add, change or remove cases, features and hints. We cannot guarantee that any case or feature will always be available, for example if a store, device platform or law requires a change or if we discontinue the App. If we remove content you paid for, we will handle it fairly and in line with applicable consumer law and store policies.
4.0 LICENCE AND ACCEPTABLE USE
4.1 LICENCE
4.1.1 Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to download and use the App on devices you own or control, for personal, non-commercial entertainment, in accordance with the purchases you have made.
4.1.2 This licence does not permit you to reproduce, distribute, publicly perform, modify, create derivative works of, or commercially exploit the App or its content, or to remove proprietary notices.
4.2 PROHIBITED CONDUCT
You agree not to: (a) Use the App for any unlawful purpose (b) Reverse engineer, decompile, disassemble or attempt to extract source code or assets from the App, except to the extent applicable law prohibits this restriction (c) Copy, extract, redistribute or publish the App's cases, solutions, artwork, text or other content for commercial purposes (d) Circumvent, modify or tamper with purchase checks, entitlements, hint balances or any access control, or use cheats, hacks or modified versions of the App to obtain paid content without paying (e) Resell, rent, lease, sublicense or share the App or your purchases other than as the store's own rules allow (f) Use payment methods you are not authorised to use, or engage in payment fraud, or abuse refund processes (g) Use the App in any way that interferes with the stores or their services
4.3 ENFORCEMENT
4.3.1 We may restrict or terminate your licence if you breach these Terms. Termination for serious breach may be immediate and without refund (subject to applicable law and store policies).
5.0 FICTIONAL CONTENT
5.1 Trace a Phone is a work of fiction. All characters, phone numbers, messages, photos, maps, businesses, places, brands, products, events and apps shown in the App are fictional or used fictitiously. Any resemblance to real persons (living or dead), organisations, places or events is coincidental.
5.2 Phone numbers in the App are drawn from fictional ranges and are not intended to reach real people. Do not call or text any phone number that appears in the App. We are not responsible for any attempt to do so.
5.3 The App contains crime-thriller themes such as disappearances, death, threats and kidnapping, presented without graphic content. It is entertainment, not a guide to investigating real crimes. Do not use anything in the App as a basis for investigating, accusing or confronting a real person. If you have information about a real crime or are in danger, contact your local emergency services.
5.4 AI-generated artwork. Some artwork in the App was generated with AI tools by the developer before release and is shipped inside the App. The App does not use AI on your data.
6.0 INTELLECTUAL PROPERTY RIGHTS
6.1 The App, including its software, cases, story text, puzzles, solutions, artwork, sound, design, names and logos, is owned by or licensed to New Version Limited and is protected by copyright, trademark and other intellectual property laws. "Trace a Phone" and related marks and logos are trademarks of New Version Limited. No rights are granted to you except those expressly stated in these Terms.
6.2 You may share ordinary non-commercial screenshots and discussion of your experience of the App, provided that you do not publish content that infringes our rights or reproduces the App in a manner that substitutes for it. Please avoid posting full solutions or spoilers without warning other players.
6.3 If you send us feedback or suggestions, you grant us a non-exclusive, perpetual, royalty-free licence to use them without obligation to you.
6.4 The App relies on third-party platforms and software components. Those are subject to their own licences and terms, and we are not responsible for third-party content or services.
7.0 PRIVACY AND DATA
7.1 Our handling of information is described in our Privacy Policy. In summary: (a) We do not collect any personal data (b) There are no accounts, no analytics, no ads and no tracking (c) Progress, settings and purchase entitlements are stored only on your device (d) The only third parties involved are Apple and Google, for payment processing
7.2 You can erase your game progress at any time with Settings → Reset all progress, and delete all local data by uninstalling the App.
8.0 DISCLAIMERS AND LIMITATION OF LIABILITY
8.1 "AS IS" DISCLAIMER
8.1.1 THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF LOSS OF PROGRESS.
8.1.2 Game progress is stored only on your device and may be lost if you delete the App, reset your progress, change devices, or if your device fails. We are not responsible for lost progress.
8.2 CONSUMER LAW
8.2.1 Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you may have under mandatory consumer protection law (including the New Zealand Consumer Guarantees Act 1993, the Australian Consumer Law, or similar laws) that cannot be lawfully excluded. Where such laws apply, our liability is limited to the extent permitted by those laws.
8.3 LIMITATION OF LIABILITY
8.3.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEW VERSION LIMITED AND ITS OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, PROGRESS OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE APP OR THIRD-PARTY SERVICES.
8.3.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE APP WILL NOT EXCEED THE GREATER OF (a) THE AMOUNT YOU PAID US THROUGH THE STORES FOR THE APP IN THE 12 MONTHS BEFORE THE CLAIM, OR (b) USD 100.
8.3.3 This limitation applies regardless of the legal theory and even if we were advised of the possibility of such damages.
9.0 INDEMNIFICATION
9.1 To the extent permitted by law, you agree to indemnify and hold harmless New Version Limited and its officers, directors, employees and agents from claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising from your breach of these Terms or applicable law, or your violation of the rights of any third party. This does not apply to the extent it would limit your rights under mandatory consumer law.
10.0 DISPUTE RESOLUTION
10.1 GOVERNING LAW
10.1.1 These Terms are governed by the laws of New Zealand, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
10.2 INFORMAL RESOLUTION
10.2.1 Before starting any formal proceeding, you agree to first contact us at casefiles.support@newversion.studio to try to resolve the dispute in good faith. We will try to resolve it within 30 days of receiving your notice.
10.3 JURISDICTION
10.3.1 Subject to mandatory consumer-law rights that allow you to bring proceedings in your country of residence, any legal action arising from these Terms or the App will be brought in the courts of New Zealand, and you consent to that jurisdiction.
10.4 CLASS ACTION WAIVER
10.4.1 To the extent permitted by law, disputes will be resolved on an individual basis, and you waive the right to take part in class or representative proceedings.
10.5 INJUNCTIVE RELIEF
10.5.1 Either party may seek injunctive or equitable relief in court to prevent irreparable harm (for example, intellectual property infringement) without first engaging in informal resolution.
11.0 TERMINATION
11.1 BY YOU. You may stop using the App at any time by uninstalling it. Uninstalling deletes local data on your device. Uninstalling does not cancel a subscription; cancel through your store (Section 3.3.6). Cancelling does not entitle you to a refund for the current period.
11.2 BY US. We may suspend or terminate your licence for breach of these Terms, fraudulent or harmful activity, or discontinuation of the App or a feature.
11.3 EFFECT. On termination your licence ends and you must stop using the App. Sections that by their nature should survive (including 5.0, 6.0, 8.0, 9.0, 10.0 and 12.0) survive termination.
12.0 GENERAL PROVISIONS
12.1 ENTIRE AGREEMENT. These Terms, with the Privacy Policy and (for Apple downloads) the Standard EULA, are the entire agreement between you and New Version Limited regarding the App.
12.2 SEVERABILITY. If any provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the rest remain in effect.
12.3 WAIVER. Our failure to enforce a provision is not a waiver of it.
12.4 ASSIGNMENT. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets.
12.5 FORCE MAJEURE. We are not liable for failures or delays due to circumstances beyond our reasonable control, including network or store failures.
12.6 NOTICES. Notices to us must be sent to casefiles.support@newversion.studio with the subject "Legal Notice — Terms of Use". Notices to you may be provided in-app or through store update notes.
12.7 INTERPRETATION. Headings are for convenience only; "including" means "including but not limited to."
12.8 LANGUAGE. These Terms are written in English; if translated, the English version prevails in case of conflict.
12.9 APPLE APP STORE ADDITIONAL TERMS (iOS AND macOS USERS) (a) These Terms are between you and New Version Limited, not Apple Inc. (b) Apple has no obligation to provide support or maintenance for the App (c) Apple is not responsible for any product-liability, legal or regulatory-conformance, consumer-protection or intellectual-property claims relating to the App (d) Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you (e) Your use of the App must comply with the Apple Media Services Terms and Conditions and the terms of the Standard EULA
12.10 GOOGLE PLAY ADDITIONAL TERMS (ANDROID USERS) (a) These Terms are between you and New Version Limited, not Google LLC (b) Google has no obligation to provide support or maintenance for the App (c) Your use of the App must comply with the Google Play Terms of Service (https://play.google.com/intl/en_us/about/play-terms/) (d) We, not Google, are solely responsible for the App and for addressing claims relating to it
12.11 EXPORT AND SANCTIONS. You represent that you are not located in a country subject to a relevant government embargo and are not on any applicable prohibited- or restricted-party list.
13.0 CONTACT INFORMATION
13.1 CUSTOMER SUPPORT Email: casefiles.support@newversion.studio Response time: within 48 hours for general inquiries
13.2 LEGAL INQUIRIES Email: casefiles.support@newversion.studio Subject: "Legal Inquiry — Terms of Use"
13.3 BUSINESS INFORMATION Operator: New Version Limited Location: New Zealand App: Trace a Phone (iOS, Android and macOS)
ACKNOWLEDGMENT AND ACCEPTANCE
BY USING TRACE A PHONE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THESE TERMS OF USE.
IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE APP.
END OF TERMS OF USE
New Version Limited 2 November 2026