TRACE A PHONE ACCOUNT AND DATA DELETION
Effective Date: 2 November 2026 Last Updated: 2 November 2026
Operator: New Version Limited Location: New Zealand Contact: casefiles.support@newversion.studio
1.0 OVERVIEW
1.1 This page explains how to delete your data from Trace a Phone (the "App"), operated by New Version Limited ("we," "us," or "our") and available on iOS and macOS through the Apple App Store and on Android through Google Play.
1.2 Trace a Phone does not have accounts. There is no sign-in, no registration and no user profile, so there is no account to delete. We also run no backend server for the App, so we hold no data about you. We do not collect personal data (see the Privacy Policy).
1.3 The only data the App stores is your game progress, settings (including the detective name you chose and a random player ID), hint balance and a local record of your purchases. It is stored on your device, and you can delete it yourself, at any time, as described below.
2.0 HOW TO DELETE YOUR DATA
2.1 OPTION 1: RESET INSIDE THE APP (a) Open Trace a Phone. (b) Go to Settings. (c) Tap Reset all progress. (d) Confirm when prompted. This erases your game progress (cases, saves and stars) and cannot be undone. Your settings, hint balance and local purchase record stay until you uninstall the App (Option 2). To remove just your detective name, clear it in Settings → Detective. The App stays installed.
2.2 OPTION 2: UNINSTALL THE APP Uninstalling Trace a Phone removes all data the App stored on that device. (a) iOS: press and hold the App icon, then Remove App → Delete App (b) macOS: Finder → Applications → move Trace a Phone to the Trash (c) Android: Settings → Apps → Trace a Phone → Uninstall (or press and hold the icon and tap Uninstall)
2.3 DEVICE BACKUPS If you use a device backup (for example, iCloud Backup on Apple devices or Android backup to your Google account), a copy of the App's data may exist in that backup. Backups are controlled by your device and by Apple or Google, not by us. You can delete them in your device or account settings.
3.0 WHAT IS NOT DELETED, AND WHY
3.1 SUBSCRIPTIONS ARE NOT CANCELLED BY DELETING THE APP. If you have a Detective Pass subscription, you must cancel it in your store account separately, otherwise it will continue to renew and be charged by Apple or Google. iOS: Settings → [Your Name] → Subscriptions → Trace a Phone → Cancel Subscription macOS: App Store → your name → Account Settings → Subscriptions → Trace a Phone → Cancel Subscription Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Trace a Phone → Cancel subscription
3.2 PURCHASE RECORDS. Records of your purchases are held by Apple or Google under their own policies and may be retained by them for tax, accounting and legal purposes. They are outside our control. After deleting local data, you can restore purchases at any time with Restore Purchases.
3.3 NO SERVER-SIDE DATA. We hold no server-side data about you, so there is nothing to retain, anonymise or delete on our servers.
4.0 QUESTIONS
4.1 If you have questions about deleting your data, or want confirmation that we hold none, email casefiles.support@newversion.studio with the subject "Data Deletion". We will respond within 48 hours.
4.2 For full details of our data practices, see the Privacy Policy.
END OF ACCOUNT AND DATA DELETION
New Version Limited 2 November 2026