Town of Lakewood

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OFFICE CLOSED

Thursday, July 11, 2024

Thursday, August 22, 2024

Lakewood Township-Mediacom build Frequently Asked Questions-October11,2022

•What level of service will be available once the construction is complete?

• We will be offering a broadband service that can achieve up to 2,000 Mbps download and 1,000 Mbps upload Fiber to the Home (FTTH) broadband service.

•How much will service cost when it is launched?

• We will be offering multiple speed packages at different costs when service becomes available. Shortly before service launch, we will send out marketing information that shows packages, promotions, and available services that can be subscribed to upon service launch.

•How long will the build take?

• Our agreement is for two years, which should bring full completion and launch on or around August 2024. We are making every effort to expedite this build but cannot make any firm commitments to anything outside of the August 2024 time frame.

•Will the implementation and access be as the infrastructure is built or all at once across the Township?

• The go-live will be all at one time. This allows Mediacom to ensure the functionality and that all systems are working.

•How do I sign up or pre-register for service?

• Shortly before launch we will send out marketing information that will provide this information to all residents. Residents will be able to set up services, schedule an installation, and have a clear understanding of when service will be installed at their home.

•Will your construction teams enter my property without my knowledge?

• No, we should not enter your property. We do not run a drop from the outside connection to your home until you call to subscribe to service. If you are not interested in services, we will not install a drop to your home.

•What services will you be offering?

• At this time, we will only be offering broadband services. This may change over time, but if we do offer other services, it will not be related to the grant provided by Lakewood Township and St. Louis County.

•I have questions that are not answered here, how do I get my question answered?

• The best way to have a direct question answered is to email grants@mediacomcc.com. Mediacom's grant team will get back to you as soon as possible with a direct answer to your question.

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 https://calendar.google.com/calendar/u/0?cid=NmMyOGg4cjlwcXZjMmNpcGxrcHFpcG43N29AZ3JvdXAuY2FsZW5kYXIuZ29vZ2xlLmNvbQ