Tokyo Candle house

Established: August 31, 2026 

To ensure a safe and comfortable stay for all guests, the following House Rules have been established.

All guests are required to comply with these House Rules together with the Accommodation Terms and Conditions.

1. Registered Guests and Number of Guests

Only the guests and number of guests declared at the time of booking may stay at the property.

If the number of guests changes, please contact us in advance and obtain our approval.

Infants and children are also included in the total number of guests.

If, without our approval, any person in excess of the number stated in the reservation stays at or remains on the premises for the purpose of accommodation, we may charge the applicable additional accommodation fee and any other fees separately determined by us.

We may also terminate the accommodation contract or require the guest(s) to leave the property.

2. Registration of Guest Information

Guests must accurately register the guest information required by applicable laws and regulations using the method specified by the property.

Foreign nationals who do not have an address in Japan are required to provide the necessary information, including their passport number, and submit a copy of their passport.

If the required registration has not been completed, we may be unable to issue the information necessary for self check-in, and entry to the guest room may not be permitted.

If any registered information changes, please notify us promptly.

3. Self Check-in and Access Information

The property uses a self check-in system.

Guests must complete the check-in procedure in accordance with the instructions provided by the property.

Passcodes, key numbers, and any other information required to enter the property or guest room must be properly managed by the guest at their own responsibility.

Guests must not disclose, forward, or allow such information to be used by anyone other than registered guests.

4. Check-in and Check-out

Check-in is available from 3:00 PM, and check-out is by 10:00 AM.

Extensions of the check-out time are generally not available.

Late use of the guest room may be permitted only with prior approval from the property. In such cases, additional charges determined by the property may apply.

If a guest remains in the room beyond the check-out time without approval, we may charge additional fees and any damages arising as a result.

5. Noise and Consideration for Other Guests

This property is a guesthouse where multiple guests share common facilities.

In guest rooms, hallways, stairways, the living room, kitchen, and other common areas, please refrain from loud conversations, loud music, excessive noise, or any other behavior that may disturb other guests or nearby residents.

Quiet hours are from 11:00 PM to 7:00 AM. During these hours, please keep conversations, door opening and closing, footsteps, music, and other everyday sounds to a minimum.

Loud conversations, prolonged gatherings, or other behavior that may disturb nearby residents are also prohibited in the surrounding area.

6. Use of Washing Machines, Hair Dryers, and Similar Equipment

To prevent noise disturbances, washing machines, hair dryers, and other equipment that produces significant noise must not be used between 11:00 PM and 7:00 AM.

7. No Smoking

Smoking is prohibited throughout the entire property, including guest rooms and common areas.

The use of cigarettes, electronic cigarettes, heated tobacco products, or similar products is prohibited inside the property.

If you wish to smoke, please use the designated smoking area specified by the property.

If smoking inside the property results in the need for special cleaning, deodorizing, replacement of equipment, or other measures, we may charge the costs incurred and any losses resulting from the guest room being unavailable for sale.

8. Open Flames and Hazardous Materials

The use of open flames is prohibited inside the property, except for equipment installed or specifically permitted by the property for normal accommodation use.

Guests must not bring in flammable materials, explosives, items that emit strong odors, or any other items that may pose a danger or nuisance to other guests or the property.

Guests must not, without legitimate reason, touch, remove, tamper with, disable, or interfere with fire safety equipment, smoke detectors, fire extinguishers, or other emergency equipment.

9. Handling of Guest Rooms, Facilities, and Equipment

Guest rooms, furniture, appliances, bedding, keys, and all other facilities and equipment must be used only within the scope of normal accommodation use.

Facilities and equipment must not be removed from the property.

When leaving the guest room to go out, please turn off the air conditioner, heating appliances, lights, and any other electrical equipment that is not in use for fire prevention and energy conservation.

If any facilities, equipment, furnishings, or parts of the building are stained, damaged, or lost due to the guest’s intentional act or negligence, we may charge the costs of repair, replacement, special cleaning, or other restoration.

If, as a result, a guest room or other part of the property becomes unavailable for sale or use, we may also claim reasonable business losses.

Please notify us promptly if you discover any malfunction, damage, or other abnormal condition involving the facilities or equipment.

10. Footwear Inside the Property

Please remove your shoes at the entrance before entering the property.

Please do not enter the property wearing shoes that have been worn outdoors.

11. Use of Common Facilities

Please share the kitchen, living room, showers, toilets, washbasins, washing machine, and other common facilities considerately with other guests.

After use, please leave the facilities in a condition suitable for the next guest.

Please do not leave personal belongings unattended for extended periods or occupy shared facilities unnecessarily.

For hygiene, safety, or property management purposes, staff may move items left in common areas when necessary.

12. Restricted Areas

Please do not enter areas marked “STAFF ONLY,” “NO ENTRY,” or with similar notices.

Guests are prohibited from entering staff areas, storage rooms, facility management areas, or any other areas not intended for guest use.

13. Prohibited Conduct

The following conduct is prohibited within the property and its surrounding area:

(1) Conduct that violates laws, regulations, public order, or generally accepted standards of conduct

(2) Conduct that causes nuisance, anxiety, or danger to other guests, nearby residents, or property staff

(3) Violence, threats, intimidation, abusive language, or similar conduct

(4) Business activities, sales, solicitation, advertising, or other commercial activities without prior approval from the property

(5) Parties, events, or any other use beyond the normal purpose of accommodation without prior approval from the property

(6) Gambling or any other conduct prohibited by law

(7) Bringing in or using illegal drugs or any other items whose possession or use is prohibited by law

(8) Intentionally damaging buildings, facilities, or equipment, or interfering with their normal operation

(9) Providing passcodes, key numbers, or other access information to anyone other than registered guests

(10) Allowing any third party to stay at or remain on the property for the purpose of accommodation without prior approval from the property

(11) Any other conduct that significantly interferes with safety, hygiene, property management, or the comfortable use of the property by other guests

14. Security Cameras

For security, safety management, identity verification, and property management purposes, security cameras are installed at the entrance and access areas of the property.

No security cameras are installed in guest rooms, bathrooms, toilets, or other areas where guests have a reasonable expectation of privacy.

Recorded footage will not be improperly used except for the purposes stated above or where required by law.

15. Luggage and Valuables

Before check-in and after check-out, guests may leave luggage in an area designated by the property.

However, the property does not accept custody of or assume responsibility for storing such luggage. Guests are responsible for managing their own belongings.

Cash, valuables, and other important personal belongings must be kept with the guest at all times and must not be left in the entrance luggage area.

As a general rule, the property does not accept cash or valuables for safekeeping.

16. Lost Property

If lost property is found after check-out and the owner can be identified, we will make reasonable efforts to contact the owner.

The storage, disposal, and other handling of lost property will be carried out in accordance with applicable laws and the Accommodation Terms and Conditions.

If a guest requests shipment of lost property, the guest may be required to bear the shipping costs and any other related expenses.

17. Cleaning and Property Management

For hygiene and property management purposes, the property carries out cleaning, inspections, repairs, and other necessary work in common areas.

As a general rule, guest rooms are not cleaned during a guest’s stay.

In the event of an emergency, equipment malfunction, fire, other safety concern, or where there is a risk of serious damage to the property or a third party, staff may enter a guest room to the extent reasonably necessary.

18. Pets and Animals

Animals may not be brought into the property unless prior approval has been obtained from the property or their admission is required by law.

19. Removal from the Property

If a guest violates these House Rules, the property may request that the guest stop or correct the relevant conduct.

If the guest fails to comply with a reasonable request for correction, or if the violation threatens the safety of the property or other guests, causes significant disturbance to other guests, or seriously interferes with the operation of the property, the property may, in accordance with the Accommodation Terms and Conditions and applicable laws, refuse further use of the property, terminate the accommodation contract, or require the guest to leave.

20. Additional Charges and Fees

Depending on the guest’s use of the property or specific requests, the following charges or fees may apply.

(1) Late Check-out

Late check-out may be available depending on the circumstances of the day and only with prior approval from the property, at a rate of JPY 2,000 per room per hour.

Please contact us in advance if you wish to request a late check-out.

(2) Loss of Guest Room Key

If a guest room key is lost, a fee of JPY 5,000 will be charged to cover reissuance, replacement, and other necessary measures.

(3) Disposal of Large Items

Disposal of large items, such as suitcases, may be arranged only with prior approval from the property at a fee of JPY 1,000 per item.

(4) Unreported Additional Guests

If, without prior approval from the property, the number of guests staying exceeds the number declared at the time of booking, the guest will be charged the accommodation fee that would ordinarily have applied to the additional guest(s), plus an additional JPY 20,000 fee for the unreported stay.

However, this provision shall not apply to the extent that all or part of such charge is not permitted under applicable law.

In addition to the charges or fees above, if the property suffers losses exceeding those amounts due to a guest’s intentional act or negligence, the property may claim compensation for such losses in accordance with the Accommodation Terms and Conditions and these House Rules.

21. Liability for Damages

If the property or any third party suffers damage due to a guest’s intentional act, negligence, violation of these House Rules, or any other cause attributable to the guest, the guest may be required to compensate for such damage.

22. Relationship with the Accommodation Terms and Conditions

These House Rules form an integral part of the Accommodation Terms and Conditions.

If there is any conflict between these House Rules and the Accommodation Terms and Conditions, the Accommodation Terms and Conditions shall prevail.

If any provision of these House Rules or the Accommodation Terms and Conditions conflicts with applicable law, applicable law shall prevail.