Tokyo Candle house

Established: February 24, 2026

Article 1 (Scope of Application)

1. These Terms and Conditions shall apply to accommodation contracts concluded between this facility and guests, as well as to all related contractual relationships. 

Matters not stipulated in these Terms and Conditions shall be governed by applicable laws and regulations or generally established customs.

2. Within the scope not violating laws and regulations, this facility may establish special agreements with guests. In such cases, such special agreements shall prevail over these Terms and Conditions.

Article 2 (Application for Accommodation Contract)

1. A person wishing to apply for an accommodation contract with this facility shall provide the following information:

(1) Name of the guest
(2) Date(s) of stay and expected arrival time
(3) Accommodation charges (in principle based on the basic accommodation fee specified in Appendix Table 1)
(4) Other information deemed necessary by this facility

2. If a guest requests to extend their stay beyond the dates specified in Item (2) above during the stay period, the facility shall treat such request as a new application for an accommodation contract at the time it is made.

Article 3 (Conclusion of Accommodation Contract)

1. An accommodation contract shall be concluded when this facility accepts the application described in the preceding article. However, this shall not apply if the facility proves that it did not accept the application.

2. When an accommodation contract is concluded, the guest shall pay an application deposit determined by the facility (not exceeding the basic accommodation charge for the stay period) by the date specified by the facility.

3. The deposit shall first be applied to the final accommodation charges payable by the guest, and in cases where Articles 6 and 18 apply, it shall be applied to cancellation fees and then to damages. Any remaining balance shall be refunded upon payment of charges as stipulated in Article 12.

4. If the deposit is not paid by the specified date, the accommodation contract shall lose its validity, provided that the facility has informed the guest of the payment deadline.

Article 4 (Special Agreement Not Requiring Deposit)

1. Notwithstanding the provisions of Article 3 Paragraph 2, this facility may agree to a special arrangement not requiring payment of a deposit after the accommodation contract has been concluded.

2. If the facility does not request the payment of the deposit or does not specify a payment deadline when accepting the accommodation application, it shall be deemed that the facility has agreed to the special arrangement described above.

Article 5 (Refusal of Accommodation Contract)

The facility may refuse to conclude an accommodation contract in any of the following cases:

1. When the application for accommodation does not comply with these Terms and Conditions

2. When there are no rooms available due to full occupancy

3. When the person seeking accommodation is deemed likely to act in violation of laws, public order, or good morals

4. When the person seeking accommodation is recognized as belonging to organized crime groups or similar antisocial forces

5. When the person seeking accommodation behaves in a manner that significantly disturbs other guests or is likely to do so

6. When accommodation may be refused under laws related to infectious disease prevention

7. When violent demands or unreasonable burdens are imposed regarding accommodation

8. When accommodation cannot be provided due to natural disasters, facility failure, or other unavoidable reasons

9. When accommodation must be refused in accordance with the Hotel Business Act or other laws or local ordinances

Article 6 (Right of Guests to Cancel the Contract)

1. Guests may cancel the accommodation contract in whole or in part by notifying this facility.

2. If the contract is canceled due to the guest’s circumstances, cancellation fees shall be charged in accordance with the cancellation policy displayed at the time of reservation on the facility’s official website.

3. If a guest fails to arrive on the accommodation date without prior notice, the full accommodation fee will be charged as a cancellation fee.

Article 7 (Right of the Facility to Cancel the Contract)

The facility may cancel the accommodation contract in whole or in part in the following cases:

1. When the guest acts or is likely to act in violation of laws, public order, or good morals

2. When the guest is associated with organized crime groups or similar antisocial forces

3. When the guest causes serious inconvenience to other guests or staff

4. When accommodation may be refused under laws concerning infectious diseases

5. When violent demands or unreasonable requests are made

6. When accommodation becomes impossible due to force majeure such as natural disasters

7. When accommodation must be refused under the Hotel Business Act or related laws

8. When the guest fails to follow facility rules such as smoking in bedrooms or tampering with fire safety equipment

9. If the facility cancels the contract under the above circumstances, charges for services not yet provided shall not be collected.

Article 8 (Guest Registration)

1. Guests must register the following information by the accommodation date using the method specified by the facility:

• Name, address, and contact information

• Nationality, passport number, and passport copy for foreign guests without an address in Japan

• Previous accommodation location and next destination

• Other information required by law

2. If the registered information is false, incorrect, or incomplete, the facility may cancel the contract or refuse entry.

3. If payment is to be made by credit card or other non-cash methods, the payment procedure must be completed at the time of registration or as specified by the facility.

Article 9 (Guest Room Usage Hours)

1. Guest rooms may be used from 3:00 PM until 10:00 AM the following day.

2. The facility generally does not allow extensions beyond these hours unless specially approved.

3. If extended use is permitted, the following additional charges may apply:

• Up to 3 hours: one-third of the room charge (33%)

• Up to 6 hours: one-half of the room charge (50%)

• Over 6 hours: full room charge (100%)

4. If the usage time exceeds the permitted hours without approval, additional charges may be applied.

5. The equivalent room charge referred to above shall be 70% of the basic accommodation fee.

Article 10 (Compliance with Facility Rules)

Guests shall comply with the rules established by the facility and posted within the facility or published on the facility’s website.

Article 11 (Business Hours)

1. This facility operates a self check-in system. Guest room access is available from:

Check-in: 3:00 PM
Check-out: 10:00 AM

2. These times may be changed due to unavoidable circumstances, in which case notice will be provided on the website or by other appropriate means.

3. Guest inquiries are handled from 9:00 AM to 8:00 PM, except in emergencies.

Article 12 (Payment of Accommodation Charges)

1. The breakdown of accommodation charges shall be as specified in Appendix Table 1.

2. Payments shall be made by cash, credit card, or other methods approved by the facility at the time of reservation, before check-in, or at another time designated by the facility.

3. If the guest does not stay for personal reasons after the room has been made available, the accommodation charge will not be refunded.

Article 13 (Liability of the Facility)

1. If the facility causes damage to a guest due to reasons attributable to the facility, it shall compensate the damage.

2. The facility shall not be liable for damages caused by natural disasters, power outages, communication failures, administrative actions, or other events beyond the facility’s control.

3. The facility maintains liability insurance in preparation for unexpected accidents.

Article 14 (When a Reserved Room Cannot Be Provided)

1. If the facility cannot provide the reserved room, it shall attempt to arrange alternative accommodation under similar conditions with the guest’s consent.

2. If alternative accommodation cannot be arranged, compensation equivalent to a cancellation fee shall be paid.

3. However, no compensation shall be required if the inability to provide accommodation is due to force majeure such as natural disasters or serious facility failure.

Article 15 (Handling of Deposited Items)

1. As a general rule, the facility does not accept custody of guests’ items, cash, or valuables.

2. The facility shall not be liable for loss or damage to items brought into the facility unless caused by intentional misconduct or gross negligence.

3. Even in such cases, compensation shall be limited to 30,000 yen.

Article 16 (Storage of Luggage)

1. The facility generally does not accept or store luggage in advance.

2. If luggage is left after check-out, the facility will contact the owner if identifiable.

3. If no instructions are received within a reasonable time, the facility may dispose of the items in accordance with applicable laws.

Article 17 (Parking Liability)

1. The facility does not provide a dedicated parking lot.

2. The facility shall not be responsible for vehicles parked in nearby parking facilities or on public roads.

3. Even if the facility provides information about nearby parking, the parking contract is between the guest and the parking operator.

Article 18 (Guest Liability)

1. Guests shall compensate the facility for damages caused intentionally or negligently.

2. The facility shall not be responsible for accidents or disputes caused by the guest’s failure to follow facility rules.

3. If facilities or equipment are damaged beyond normal use, compensation may be requested.

4. If the room becomes unusable due to such damage, the facility may also claim compensation for lost business during the repair period.

Article 19 (Guest Illness or Injury)

1. The facility shall not be liable for illness, injury, falls, or other accidents occurring within the facility unless caused by the facility’s negligence.

2. The facility shall not be responsible for damages resulting from a guest’s pre-existing conditions, health issues, alcohol consumption, or other personal circumstances.

Appendix Table 1

Breakdown of Accommodation Charges
(Referenced in Article 2 Paragraph 1 and Article 12 Paragraph 1)

Notes

The basic accommodation fee shall be the price displayed during the reservation process on the booking page of the facility’s official website.

Accommodation charges may vary depending on demand, reservation conditions, or other circumstances.