Toidoi Marketplace – Data Safety & Deletion Policy

Last Updated: 17-08-2025

At Toidoi, we respect your privacy and give you full control over your data. This page explains what data we collect, how we use it, and how you can request deletion.

1. Data We Collect

When you use the Toidoi Marketplace app, we may collect:

• Profile Information: Name, email, phone number, profile photo.
  
  

• Location Data: To check delivery eligibility in Zirakpur and show nearby stores.
  
  

• Order & Payment Info: Order details, transaction history (we do not store card details).
  
  

• Favorites & Preferences: Stores, products, and saved items.
  
  

• Device Info: App version, device type, IP address (for security).
  
  

2. Why We Collect Data

We use your data to:

• Enable order placement and delivery.
  
  

• Provide location-based services (Zirakpur delivery zone).
  
  

• Allow you to save favorites and preferences.
  
  

• Improve app performance and customer support.
  
  

• Comply with legal, tax, and fraud-prevention requirements.
  
  

3. Data Sharing

We do not sell your data. We only share data with:

• Vendors & delivery partners (to complete your order).
  
  

• Service providers (payment gateways, hosting, analytics).
  
  

• Legal authorities (if required by law).
  
  

4. Data Retention

• Your account data is stored as long as your profile is active.
  
  

• Order records may be retained for legal and tax purposes.
  
  

• Backups and logs are automatically cleared within 90 days.
  
  

5. Data Deletion

You can permanently delete your account and data in two ways:

Option 1: In-App Deletion

1. Open Toidoi App
   
   

2. Go to Profile → Account Settings
   
   

3. Select Delete Account
   
   

4. Confirm deletion
   
   

Once confirmed:

• Your profile, favorites, saved products, and personal data are deleted immediately.
  
  

• Orders already placed remain in the system for legal/tax compliance only.
  
  

• Full removal from active systems happens within 30 days.
  
  

• Backups and logs purge within 90 days.
  
  

Option 2: Request via Email

If you cannot access the app:

• Email us at info@sparksspectrum from your registered email ID
  
  

• Subject: Delete My Account
  
  

• Include: Your name and phone/email linked to Toidoi
  
  

We’ll process your request within 30 days.