How do we build a public transport system that truly serves its people? The answer lies in designing with users, not just for them.
On October 17, 2025, a participatory design workshop was conducted at Dev Bhoomi Uttarakhand University by a team from the School of Design, Doon University. The workshop was led by Research Fellow Deepanshu N. Goswami and guided by Dr. Dhriti Dhaundiyal, with the aim of understanding user perspectives on urban mobility in Dehradun.
The workshop focused on the Dehradun Metro Neo Project, an affordable and eco-friendly public transport solution designed specifically for tier-2 cities. With a sample size of 32 student participants, the session sought to uncover the real needs, challenges, and aspirations of daily commuters in the city.
The workshop began with a Photo and Video Elicitation activity. Participants were shown visual material depicting existing transport conditions in Dehradun, which served as a trigger for discussion and reflection.
The insights were revealing. Participants identified several key challenges, including:
Traffic Congestion
Rising Pollution levels
Long waiting times
Uncomfortable seating and overcrowding
Beyond identifying problems, participants also proposed constructive solutions. Suggestions included improved traffic management, enhanced cleanliness, and the introduction of a fast, dedicated Metro system to reduce dependency on private vehicles.
The energy and engagement peaked during the Group Mapping activity. Participants were divided into four groups and asked to reimagine Dehradun’s transport system by mapping ideal Metro Neo routes, stations, and facilities.
Each group brought a unique perspective:
Group 01 - Focused on sustainability and convenience, proposing EV charging stations at every metro stop along with parcel pick-up facilities.
Group 02 - Highlighted student-centric needs, suggesting libraries and cycle-rental services near stations located close to schools and universities.
Group 03 - Emphasized connectivity, proposing stations at key urban hubs such as Hathibarkala and the inclusion of car-rental services.
Group 04 - Envisioned long term expansion, recommending route extensions to Prem Nagar and a direct metro line connecting Jolly Grant Airport.
These ideas reflected a strong understanding of the city’s mobility challenges and a desire for inclusive, future-ready solutions.
The workshop demonstrated that the youth of Dehradun are eager and capable of reimagining their city’s mobility systems. By integrating facilities such as libraries, pedestrian zones, and shared mobility services into transit hubs, participants showed that the Metro Neo can become more than just a transport system—it can act as a community lifeline.
As the Dehradun Metro Neo project moves forward, insights from this participatory workshop will play a crucial role in shaping a system that is truly user-centric, inclusive, and sustainable.